Issue using Arc140T with Adobe Lightroom Classic

[deheme]

Hello

When using Adobe Lightroom classic with AI Denoise function, the drivers are "crashing" showing black screen then white windows  and the Use Graphic Processor function in Lightroom disables the support for GPU with remark "The graphics processor has encountered an unrecoverable error."

Adobe, expert request to ask Intel

Clean install of complete system from scratch : same issue

System : 

Laptop Lenovo Yoga

Intel(R) Core(TM) Ultra 7 255H (2.00 GHz)

RAM 32M

GPU ARC 140T with Driver 32.0.101.8243

Windows 11 - Home Premium Edition Version : 11.0.26200

Version Lightroom Classic: 15.0.1 [ 202511041508-dddee541 ]

[RandyT_Intel]

Hi @deheme,

Thank you for posting in the community. To help us investigate further, please provide the following information:

• Screenshot of the Event Viewer related to the application or driver crash
• Complete kernel or crash dump file for analysis
• Screen or video recording showing how the issue can be reproduced
• Full SSU log report for system configuration check

Once we have this data, we’ll proceed with the next steps.

Best regards,

Randy T.

Intel Customer Support Technician

[deheme]

Hi Randy, 

Thank you for taking on my problem, and sorry for my frenglish!

Attached are the files I have succeeded to generate. Unfortunatly I was not able to get a video which crashed also. I got screen captures before/after.

I  configured the crash dump but nothing was generated, 

I hope these will help.

Best regards

Daniel M.

[RandyT_Intel]

Hi @deheme,

Lastly, please provide the SSU log report. You may follow the steps in this article-How to get the Intel® System Support Utility Logs on Windows* and attach the file here. Please note that once I receive the requested details, I will coordinate this issue internally for further investigation. There is no ETA for when I will get back to you, but once our analysis is complete, I will post an update here. Thank you for your cooperation.

Best regards,

Randy T.

Intel Customer Support Technician

[deheme]

Hi Randy, 

Attached is an additional SSU report.

I'm afraid the content is the same as the one already provided in my previous post.

Best regards

Daniel M.

[RandyT_Intel]

Hi @deheme,

Before starting, temporarily turn off Windows Update (you can enable it again after the update is complete). I recommend updating your graphics driver to the latest Intel generic version: 32.0.101.8331 (WHQL Certified). During installation, when prompted with the option to “Execute Clean Installation,” please do not check the box, just proceed with the installation, finish, and reboot your system.

If the problem continues, update your BIOS to the latest version released on November 03, 2025. You can find the BIOS update on the Lenovo website or contact Lenovo Support for assistance.

After performing these updates, please allow some time to observe the system’s performance and document any changes or behavior if possible. Let me know if you notice any differences after following these recommendations.

Best regards,

Randy T.

Intel Customer Support Technician

[deheme]

Hi Randy, 

BIOS was already updated to 3, november version.

I did upgrade driver to 8331 and no difference is visible, LRC still crash. 

Nest regards

Daniel M.

[RandyT_Intel]

Hi @deheme,

Thank you for sharing your update. I will begin investigating the issue and attempt to replicate it on our end. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter. 

Best regards,

Randy T.

Intel Customer Support Technician

[CSBTM]

Hello,

I have the exact same problem as OP.

With an Asus Zenbook (UX3405CA) :

- I9 285H

- Intel Arc 140T 16Go updated with the latest available driver (32.0.101.8331)

- Windows 11 pro up to date

- Lightroom classic version 15.1

- The BIOS has been updated too

In the event viewer, it is a LiveEventKernel with the code 141 that is reported

I tried to screen record but the software fails too when the problem arises.
Had to do it with my phone.

Can't send a crash dump file since it's not a BSOD.

Regards

[Masioli]

Hola, tengo el mismo modelo y exactamente el mismo problema. 

Borre los drivers en Modo Seguro e hice una instalacion limpia con los Drivers OEM proporcionado por ASUS y sigo con los mismos problemas. 

[RandyT_Intel]

Hi @deheme,

Please perform a clean installation of the graphics driver using DDU and use the version: 32.0.101.8331 (WHQL Certified). You can follow the steps in this article for guidance: How to Use the Display Driver Uninstaller (DDU) to Uninstall a.... For other community members @CSBTM  experiencing similar issues, kindly create a separate thread so we can address your concerns individually and keep responses organized. Thanks for understanding!

Best regards,

Randy T.

Intel Customer Support Technician

[deheme]

HI Randy,

Thank you for your help,

I did install the 8331 driver again, after cleaning using DDU.

I got the same crash !

Please help!

Best regards

Daniel [DéHème]

[RandyT_Intel]

Hi @deheme,

I’m sorry to hear the issue persists. Could you try using the OEM drivers from Lenovo and let us know if there’s any difference? Drivers from the manufacturer are often optimized for your specific laptop model. Please download and install the latest version from Lenovo’s support site, I’ll include the link here for convenience: support.lenovo.com/us/en/selectproduct?linkto=downloads&linkTrack=footer:Support_Downloads. For faster assistance, you may also reach out to Lenovo support directly. After applying the OEM driver, please update us here. If the problem continues with both Intel and OEM drivers, we’ll proceed with a deeper internal investigation.

Best regards,

Randy T.

Intel Customer Support Technician

[CSBTM]

My attempt to post new threads are marked as spam, god knows why, so I'll be posting here instead. I did submit a report.
Your forum is a real pain with bot protection.

Tried the clean install of the 32.0.101.8331 by uninstalling the graphic driver with DDU in recovery mode, the problem persists.

Then tried to install the driver via MyAsus after recleaning with DDU, the problem is still there.

[Masioli]

Hice lo mismo y tambien sigo con el mismo problema. La unica manera que funcione bien es "desactivar" el GPU en lightroom. 

[CSBTM]

Yes but then using Lightroom isn't as fluid as when the GPU is used, it's annoying

[RandyT_Intel]

Hi @deheme,

Have you had a chance to try the troubleshooting steps I provided? Please let me know if there have been any changes or improvements so I can determine the next best course of action. Looking forward to your update. 

@CSBTM I’ll check internally to understand what happened to your post or thread. For other users @Masioli , please create a separate thread so we can better organize our responses and avoid repeated recommendations. Thank you for your input.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[deheme]

Hi Randy,

I installed the driver recommended by Lenovo for the exact laptop reference  i.e.: 32.0.101.8243. Using Lightroom's AI noise reduction, the software crashes almost immediately (white windows) like the other times. 

Then, Intel Graphic Software Apps detects that the driver shall be updated to a more recent version however, it proposes to upgrade to the same idy 32.0.101.8243 !

Is it the same? I really the bad feeling like I'm going in circles, each day. 

When can I hope for a real solution?

Regards

Daniel

BTW : Could you clean this thread poluted by answers/questions not related to my issue?

@Other users: Please open your own thread for your issue so that the techs can better organise their answers!

[RandyT_Intel]

Hi @deheme,

I’ll coordinate this internally and conduct a thorough investigation. There is no ETA for when I’ll get back to you, but rest assured I will post an update here once my analysis is complete.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[deheme]

Hi Randy,
Today, after w11 updates, Intel Graphic Software recommanded to upgrade to 8331. I did it but same problem...
Some 40years ago (yes 40) I was test engineer in S/W, much more simple systems I admit, but such issues were most of the time linked to memory leaks...
Best regards
Daniel

[RandyT_Intel]

Hi @deheme,

I am closing this support thread as this issue requires coordination between Adobe and Intel. At this time, I am unable to provide further details regarding internal coordination. The bug is currently under active investigation.

Please continue following up with Adobe Support through their community forum. Adobe is actively reviewing this issue, and we have recommended that they contact Intel internally to ensure proper collaboration.

Thank you for your understanding.

Best regards, 

Randy T. 

Intel Customer Support Technician