Issues with The Last Of Us Part 2 Remastered

[RabiaSajjad]

Hi, Intel I am having (possibly) rendering issues playing TLOUP2 on my igpu  I see only red and black red for light and black for shadows my game looks like this 

https://www.youtube.com/watch?v=hDc-a45iUew

I am Fully aware of my gpu not meeting the minimum requirements 

Intel Core i3-8100 or AMD Ryzen 3 1300X processor

16GB of RAM

 NVIDIA GeForce GTX 1650 or AMD Radeon RX 5500 XT graphics card

and 150GB of available storage space

but i saw some videos and other question son intel support and got to know it is an issue with the driver i have the latest driver (32.0.101.6881 (WHQL Certified) and see no fixes please I request  a fix and hope you release a driver that plays the game  without this issue 

Thank you very much

[PepoIRISXEl29]

Hi man! You even have the same problem that iris xe with a "discrete gpu". Guess its a driver problem as we stated in many discussions here. @intel help us

[RabiaSajjad]

i only have irs xe not dedicated gpu

[RabiaSajjad]

yeah dude i hope these intel driver guys or naugty doq fixes it

[JedG_Intel]

Hello RabiaSajjad,

Thank you for posting on Intel Community Forum.

To properly address your concern, please share the information below.

1. Is the issue isolated to The Last of Us Part II Remastered, or have you experienced similar behavior with other titles?

2. Which game distribution platform are you using (Steam, Epic Games, etc.)?

3. Is the NVIDIA graphics card configured as the default GPU for running applications?

4. Have you performed any troubleshooting steps?

5. To clarify, is the YouTube link you referenced your own gameplay footage, or is it from another source?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Hi @PepoIRISXEl29,

It seems that you're also reporting concerns and for us to assist you properly, please create a separate thread.

Best regards

Jed G.

Intel Customer Support Technician

[RabiaSajjad]

I have the iris xe 

1. Is the issue isolated to The Last of Us Part II Remastered, or have you experienced similar behavior with other titles?

yes spider man 2 almost has same problem but instead of black and red its red and orange and some people say we have same kinda problem with alan wake 2 and elden ring nightreign

2. Which game distribution platform are you using (Steam, Epic Games, etc.)?

steam

3. Is the NVIDIA graphics card configured as the default GPU for running applications?

no i only have iris xe and no nvidia or amd

4. Have you performed any troubleshooting steps?

yes those i read online and trouble shooter it self and also running in compatibility mode for windows 7 and 8

5. To clarify, is the YouTube link you referenced your own gameplay footage, or is it from another source?

another person if you guys say i will give my own footage 

regards

[RabiaSajjad]

newest driver Intel® Graphics Driver 32.0.101.6913 (WHQL Certified) dosent fix the probloem

[JedG_Intel]

Hello RabiaSajjad,

Thank you for sharing all this information.

Upon thorough review, we have identified that this issue has been reported multiple times previously. Our team has conducted a detailed investigation and determined that the title in question has been specifically designed and optimized to perform best on systems equipped with discrete (dedicated) graphics cards.

With this in mind, I will now close this inquiry. Should you have other questions or concerns, please submit a new question as this thread will no longer be monitored.

Best regards

Jed G.

Intel Customer Support Technician