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Laptop-Windows-11-Poor-UI-Performance-since-new RE-OPEN issue

Lew-Wickersham
Beginner
4,322 Views

Hi I recently opened an issue which I requested closed as I was going to talk to Dell regarding poor performance on a Dell XPS UHD OLED display laptop under manufacturer pre installed Windows 11 and all including latest versions of the UI performance only.  I have since had the machine checked by Dell and found no hardware issues at all.  I would like to re-open the ongoing issue. Link to my original thread below.

 

https://community.intel.com/t5/Graphics/Laptop-Windows-11-Poor-UI-Performance-since-new/m-p/1463351#M114904

 

Background:-

 

I brought my Laptop 8 months ago the spec being:-

Dell XPS 9510 Laptop

11th Generation Intel(R) Core(TM) i7-11800H (24MB
Cache, up to 4.6 GHz, 8 cores)
15.6" OLED 3.5K (3456x2160)
64GB, 2x32GB, DDR4, 3200MHz
NVIDIA(R) GeForce RTX(TM) 3050 Ti 4GB GDDR6 [45W]
Intel UHD Graphics

Windows 11 Pre installed version 21H1 and all builds up to now 22621.1344 with Moment 2 installed have suffered this issue. This model is in Microsoft's approved Windows 11 laptops.

There are no other performance issues at all e.g. playing 4K Videos, playing games etc is smooth.

 

The issue is with the general performance of the overall User Interface of Windows 11, transition animations stick and stutter, dragging windows around the screen flicker and jump when dragging around.

 

When I say flicker the worst culprits are the MS Store,  The main Windows 11 Settings App especially bad when the 'Personalisation Color Picker'  is visible, dragging those apps around the screen using the trackpad or a standard wired mouse, bluetooth mouse or a mouse with a high polling rate of 500Mhz will cause dragging to stick and  jump and the contents to flicker like crazy.

 

The issue is apparent when an external monitor is connected via display port or hdmi and does not mater what resolution or scaling level is set.  Also the same experience in clean/safe mode 

 

Semi fix is to disable the transparency effects in windows 11 Display Settings this gets rid of the flickering in windows although not as good as Windows 10. I've noticed there's maybe 5 seconds everything becomes really slick and smooth and then randomly bang, it all starts lagging and stuttering and flickering again .

 

At no point is there any load on the GPU,CPU,HDD or memory in Task Manager. No running programs in the background just a clean base install of Windows 11.

 

Please note there a NO issues under Windows 10 using the same Dell or Intel generic display drivers.

 

I have got so completely annoyed I tried an install of Windows 10 and that is a hugely different experience, its runs beautifully smooth in all aspects, so much so I use 10 now as my daily driver on this machine.

 

Steps taken to try to resolve Windows 11 UI glitches over the months-

· Disable Intel Speedstep, TurboBoost C states in bios in different arrangements and set Windows high performance profile.

· Make sure the latest Dell bios is installed the day it is released.

· Reset Bios do defaults

· Restore of Dell factory build of Windows 11 using SuportAssist

· Download MS Windows 11  ISO direct from MS and format the SSD manually and do a clean build with ISO image

· Try lower display resolutions

· Disable Nvidia GPU in device manager

· Set Dell power management in Bios to Ultra Performance

· Keeping external power cable plugged in

· Using a wired mouse or wireless mouse with high poling rate

· Try an external monitor at high and low resolutions.

· Set a custom config in Windows Power Plan and set CPU for all states to 100% and disable power management in Pci Express

· Using DDU display driver uninstaller in safe mode and removed Intel UHD Driver and Nvida and re installed both using dell original and also tried the same with generic drivers direct from Intel and Nvidia

 

I've now ran out of ideas. 

Again  Windows 10 runs perfectly on this machine. No BSOD's hanging, issues in event viewer. 

 

Using Manufacturer Supplied graphics driver  Intel UHD Graphics  31.0.101.3616  I have tried your Intel generic drivers of the same number, Iris and Arc driver packages and older versions all exhibit choppy UI only under Windows 11

 

Dell display  (current) Driver 31.0.101.3616  and older run perfectly under Win 10 but choppy UI under 11

 

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1 Solution
Carlos_L_Intel
Employee
3,808 Views

Hi @Lew-Wickersham,


 I appreciate your time. In this case, we were not able to replicate this. Please contact Microsoft support for further assistance on this issue. 


Best regards, 


Carlos L.  

Intel Customer Support Technician


View solution in original post

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Carlos_L_Intel
Employee
4,258 Views

Hi @Lew-Wickersham



Thank you for posting on the Intel® communities. I'm sorry for the inconvenience this might have caused you. 


 In this case, based on the troubleshooting steps you have taken, this might not be a graphics driver issue, have you checked this issue with Dell? We could check some information to see if we can see anything that stands out. Please help us with the following information: 


  • Download and install the Intel®️ System Support Utility (Intel®️ SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". Click on "Next", save the report and attach it to your response.


Best regards, 


Carlos L.  

Intel Customer Support Technician



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Lew-Wickersham
Beginner
4,202 Views

 

Hi Carlos, 

 

Thanks for your reply, see my report attached and from a fellow owner bellow with the same findings. 

 

Dell have tested my machine and have found no hardware issues so are unwilling to replace any parts. 

 

I would also like to point out  you as mentioned in my previous notes that when disabling 'Transparency Effects' in Windows 11 settings app this will clear the flickering issue when dragging/resizing windows to an acceptable level, however whosever issue it is Intel or Microsoft I find it unacceptable that a Laptop with its specifications is unable to display the operating systems user interface no better than a 25 year old vintage underpowered machine and having to disable a key feature of the new Windows 11 UI.

 

After researching more I found other brand owners who have higher resolution up to 4k laptops  as is this machine having the same issue with the Windows 11 UI and again no other issues in the general performance of the machine, just the UI.  

 

Also on Microsoft forums there have been quite a number of bugs and complaints with DWM.exe the desktop compositor reported having memory leaks with Intel and Nvidia drivers including your own support documentation, so it is well documented. 

I have noticed compared to Windows 10 which has zero issues on the same drivers uses less GPU memory on DWM.exe and again no dragging or resizing issues.

 

I have reported this issue way back during the beta stages of Windows 11 but was not responded to or even looked at by MS Feedback so it's extremely difficult to get them to listen or even notice there is a problem.

 

Also the other issue here is user perception, a lot of people who may have noticed my and Daniel's issue wont be on forums or even know of support sites like this. So its good you Guys at Intel can look into it, so many thanks 🙂

 

Best Regards

 

Nick

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Frtn
Beginner
4,224 Views

Hi All,

I just wanted to say I am experiencing the same problems with a nearly the same laptop. Please find my specs attached, rest assured that I have done all things considered to be normal in trying to resolve this issue.

Regards,

Daniel

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Carlos_L_Intel
Employee
4,178 Views

Hi @Lew-Wickersham, @Frtn,


 Thank you for your posts. We need to keep in mind you have a hybrid GPU configuration in this laptop and since this is mainly design by Dell you should raise this issue to Dell since more people are experiencing this issue. In these cases we always recommend using the Original equipment manufacturer drivers (OEM drivers) which you have, however for testing could you please try our generic drivers: 



Best regards, 


Carlos L.  

Intel Customer Support Technician.




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Lew-Wickersham
Beginner
4,130 Views

Hi Carlos,

 

Sorry for the delay, I’ve been away for the Easter Holidays.

 

That generic driver along with all previous doesnt have any effect at all and the issue is still the same. Just to reiterate

 

If I dont disable Windows 11 transparency effects, all desktop UI animation effects like maximzing and minimizing are very choppy.

Dragging apps which have xml WinUI islands jerk stutter and flicker, like the main Windows 11 settings app, personalisation color picker and App store, etc

 

Dsisabling transparency effects clears the problem. 

I’m compleatly astonished that this simple setting can cause so much issues on these machines. 

As said before, its not just Dell and appears to be common with Windows 11  It would be nice for an explanation of whats going on from someone atleast 🧐

 

https://www.reddit.com/r/NiceHash/comments/lm7dpb/turn_off_windows_transparency_effects_to_remove/

https://www.howtoedge.com/disable-transparency-effects-in-windows-11/

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Carlos_L_Intel
Employee
4,104 Views

Hello @Lew-Wickersham


Thank you for your help so far.  I will proceed to check the issue internally and post back soon with more details. 


Best regards, 


Carlos L.  

Intel Customer Support Technician


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Carlos_L_Intel
Employee
4,073 Views

Hi @Lew-Wickersham,


Thank you for your time. We continue to work on this, would you mind sharing a video of the issue with us, so we can try to replicate it. I appreciate your help.


Best regards,  


Carlos L.  

Intel Customer Support Technician


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Lew-Wickersham
Beginner
4,058 Views

Hey Carlos,

 

 

I would be happy to share a video, however I did try recently taking a vid from the screen with my phone and some capture streaming software called OBS on the laptop but they both because of compression made the resulting video look normal.  Do you recommend any software yourself I could try without loosing frame rate? 

 

If not I could only describe the effect as having a fresh install of windows when there's just the base generic display driver loaded, you know there's a lot of tearing around the edges of windows when dragging and stuttering, flickering going on randomly, if that's of any help. 

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Lew-Wickersham
Beginner
4,013 Views

Also with the very latest build of Windows 11 including this weeks cumulative updates (was not a fix)  but if I again turn off 'Transparency Effects' and also change to a dark theme, this will resolve most issues, all transition and desktop animations become smooth, flickering stops.

 

 

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Carlos_L_Intel
Employee
4,000 Views

Hi @Lew-Wickersham


 I see, thank you for trying, I completely understand if it happens in a very specific way it might be difficult to capture. Let me check internally and I will post back soon. 


Best regards, 


Carlos L.  

Intel Customer Support Technician



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Lew-Wickersham
Beginner
3,904 Views

Any updates to this Carlos?

🤔

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Carlos_L_Intel
Employee
3,883 Views

Hi @Lew-Wickersham,


Thank you for your question. We continue to work on this, since we have not been able to reproduce it. Please allow me some more time and will get back to you as soon as possible.


Best regards, 


Carlos L.  

Intel Customer Support Technician


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Carlos_L_Intel
Employee
3,809 Views

Hi @Lew-Wickersham,


 I appreciate your time. In this case, we were not able to replicate this. Please contact Microsoft support for further assistance on this issue. 


Best regards, 


Carlos L.  

Intel Customer Support Technician


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Carlos_L_Intel
Employee
3,764 Views

Hi @Lew-Wickersham,


 Thank you for your time. Since you request us to close this threat, we will proceed to close it. 

 Please keep in mind that this thread will no longer be monitored by Intel. We appreciate your understanding.


Best regards, 


Carlos L.  

Intel Customer Support Technician


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