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Laptop screen won't turn on

Carl_S_4
Beginner
838 Views

System Setup Information:
-----------------------------------------

System Used: ASUS UX305CA
CPU SKU: Core m3 6Y30
GPU SKU: Intel HD 515
Processor Line: M-Series
System BIOS Version:
CMOS settings:
Graphics Driver Version: 15.40.22.4424 (Newest stable Intel driver)
GOP/VBIOS Version:
Operating System: Windows 10
OS Version: 10.0.10240
API:
Occurs on non-Intel GPUs?: No clue.

Steps to Reproduce:
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1. Close the lid of the laptop
2. Wait for the computer to turn off (Windows 10 calls this energy save mode)
3. Open the lid of the laptop

Expected Results:
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The computer and screen should start again.

Actual Results:
-------------------------------

The computer starts up, but the screen won't turn on.

Additional Information:
-------------------------------

I'm currently using older Intel drivers from 2015, as that fixes the problem (20.19.15.4300).

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Michael_C_Intel2
Employee
838 Views

Hi Carl,

You need to go to the Intel customer support community: https://communities.intel.com/thread/77761

You can report your issue and get support there.  This forum is devoted to game developers working on Intel Graphics.

-Michael

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