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BLe3
Beginner
3,643 Views

Latest Intel graphic driver .6326 installation issue

I just download the latest graphic driver bundle win64_25.20.100.6326 for my Intel HD 630 graphic CPU in i7-7700HQ. In the past I can use the installation file just file, at the end, it asks for a restart and will pop up a black Command window for a short time and disappear and that is all, I would know the process is complete. However, I just download the 6326 driver and after reboot, it keeps initiating the installation file again, install, reboot, and repeat. I check in MSINFO32 and looks like the driver is already on the system, but for some reason it keeps execute the installation file again and again. Anyone has issue? I used to update my Windows to 1809 October Update but use Windows roll back feature to 1803 April Update. Does anyone have this issue or know how to fix it?

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6 Replies
idata
Community Manager
1,341 Views

BnL_Nexus: We will assist you with your inquiry.

Please un-install the driver from "Device Manager" and from "Control Panel", reboot the PC and try to install it again:

 

https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html

 

https://downloadcenter.intel.com/download/28240/Intel-Graphics-Driver-for-Windows-10%3Fproduct%3D989... https://downloadcenter.intel.com/download/28240/Intel-Graphics-Driver-for-Windows-10?product=98909

What is the model of the motherboard?

 

If this is a laptop, what is the model of it?

Regards,

 

Alberto R.

Intel Customer Support Technician

 

Under Contract to Intel Corporation
STown1
Beginner
1,341 Views

I am having the exact same issue with the same exact card - after the latest Windows update I have no sound device. I have tried installing the Intel HD Graphics drivers but as with the original poster after the reboot it initiates the install again, and again, and again.

Details of my laptop:

* HP OMEN Laptop 15-xe0xx

* Windows 10 Professional x64

* NVIDIA GeForce GTX 1050

Weirdly it says that one of my monitors is connected the the GTX 1050 and the other to Intel HD Graphics 630. Not sure if that has anything to do with it.

idata
Community Manager
1,341 Views

stownshend: Thank you for sharing those details.

 

 

Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:

 

https://communities.intel.com/community/tech https://communities.intel.com/community/tech

 

Let me apologize for any inconvenience.

 

 

Regards,

 

Alberto R.

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
STown1
Beginner
1,341 Views

Hi BnL_Nexus - I was able to solve the issue by installing the RealTek driver directly from here:

http://www.realtek.com.tw/downloads/downloadsCheck.aspx%3FLangid%3D1%26PNid%3D24%26PFid%3D24%26Level... Realtek

...hopefully that works for you too.

NOTE: On the RealTek website when I hit "Next" it just kept refreshing the page. It worked after I clicked one of the icons to change the text size and THEN hit Next.

RVand41
Beginner
1,341 Views

I'm having the exact same issue with this driver. I did try to install the driver via Windows device manage and that did fix the issue with asking to install the dirvers again and again. However it did not fix all the issues. I've tried with installing the drivers from Realtek but that didn't fix it. It did let me me launch the Intel control panel and it did seem to work fine but after a reboot it no longer works.

I did try to find what's causing this and it looks to me that it is the audio drivers that don't seem to install without issues. I think that the updated audio drivers aren't installed or Windows does change them back to the previous version after a reboot. I noticed it that it was the old driver version when I did try to uninstall them via Windows device manager. I hope this get fixed because I would really like to use these new drivers because they do fix a Vulkan issue I'm having.

idata
Community Manager
1,341 Views

BnL_Nexus: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Regards,

 

Alberto R.

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
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