Le mans ultimate e arc b580 12gb

[Felipe9]

Comprei  recentemente a arc b580 , tinha uma 3050 de 8gb , jogo muito simuladores de corrida e meu preferido e o le mans ultimate , mais desde que instalei a placa meu jogo crash sempre que abro uma corrida multiplayer, nao consigo jogar desde o dia , ja fiz todos testes e alteraçoes que recomenda-se na internet nenhuma deu certo, notei que algumas pistas funciona com mais facilidade do que outras mas mesmo  assim uma hora o jogo crasha ou congela travando tudo


Tem alguma solução para nos INTEL?????

[Mike_Intel]

Hello Felipe9,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. Was it working fine before?
2. If yes, what was the last change made before the issue started?
3. What is your game launcher?
4. Please share screenshots of the Graphics settings of the game.
5. Please help generate the SSU logs of your system for me to review the hardware and the driver installed. Please refer to this link for the steps: How to get the Intel® System Support Utility Logs on Windows*
6. Please help generate the crash log for me to review. Kindly refer to this link and scroll down under Crashing/freezing issues/BSOD.

Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Felipe9,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Felipe9,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician