Lenovo thinkpad x1 carbon

[Sharad09]

About months ago, my laptop X1 Carbon thinkpad x1yoga would intermittently present a black screen after the installing graphic driver. I uninstalled the UHD 620 driver and the internal display showed normally though I could not adjust the brightness with the Microsoft Basic Display driver. The Lenovo website does not have the original graphics driver for my build posted, only the latest version that is causing the problem. Also, the computer will reinstall the correct graphics driver on its own and the black screen will return.
Thanks for the assistance.

[DeancR_Intel]

Hi Sharad09,

Thank you for posting in the Community!

Link for your OEM driver: laptops and netbooks :: thinkpad x series laptops :: thinkpad x1 carbon type 20a7 20a8 Lenovo PC Support - Lenovo Support US

• I suggest doing clean driver installation of your OEM Driver using DDU in safe mode. Follow this link for instructions.
• You could also test using the latest non-WHQL driver. This driver goes through all Intel quality assurance processes and is safe to use for evaluation.

Just to add, we supply generic versions of graphics drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you check first with your computer manufacturer and use the driver software provided by them.

Let me know if you have other questions

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Sharad09,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Sharad09,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician