Lines Appearing on Screen

[Holland_Taylor]

Hi everyone,

I’m using an Intel Core i7 11th Gen processor with an inbuilt GPU and am experiencing an issue while browsing a specific online store related to leather weight lifting straps on Chrome. Whenever I open this particular website, which features 3D animations, I see pink and red lines on the screen. The website seems to be using up to 100% of both my CPU and GPU. As a web developer trying to clone this site, I'm concerned about the impact this is having and need a quick fix. The project deadline is approaching fast. Any advice on how to resolve this issue would be greatly appreciated

Thanks in advance for your help

[JeanetteC_Intel]

Hello Holland_Taylor,

Thank you for posting in Intel Communities.

I understand the urgency of this concern, however, to be able to get a better understanding of the issue, I would need to know more about your system detail/configuration so we can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt) and attach it as you reply.

Additionally, kindly provide the exact website/URL that is giving you this problem.

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Holland_Taylor,

Greetings from Intel® Customer Support

I am waiting for an update regarding the details I requested to further check this issue. Kindly let me know about this information so I can identify the next steps that need to be taken to solve this issue.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Holland_Taylor,

I have been waiting for an update on this issue so I can check on how to proceed with the next steps if still needed. However, I have not heard from you for the past few days, so I will proceed in closing this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician