Low FPS in games using Iris xe graphics in laptop

[cring56]

See technically my laptop specs are 

Intel i5 1135G7 

16GB LPDDR4X RAM 

Iris xe Graphics 

512gb SSD

So I saw many system requirements for games like phasmphobia and GTA5 and they all support at least 50-60 fps for Iris xe graphics in 1080p resolution. For me GTA5 with 720p low settings I get between 15-35 fps, it depends upon the circumstances…….

if I am going in a vehicle with full speed, the fps drops to 15-20 and if I am stationary it usually goes up to 35.

I don’t even know what to do…. I reinstalled the game like 3-4 times and also have latest graphics drivers.

Also my laptop doesn’t have a specific website for drivers etc… like dell and other big companies, I just install drivers from windows update and intel download centre.

The company is Fujitsu and the model is CH

[Alberto_R_Intel]

cring56, Thank you for posting in the Intel® Communities Support.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

Was GTA5/Phasmphobia working fine before without showing the FPS issue that you are describing?

If yes, when did the issue start?

Did you make any recent hardware/software changes, besides reinstalling the game and updating the drivers, that might cause this issue?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Any questions, please let me know.

 Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello cring56, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello cring56, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician