We are testing a new notebook/tablet with Windows 10 Pro to run our company applications. It has a Intel(R) Atom(TM) x5-Z8350 CPU @ 1.44GHz processor.
The applications must run under 800x600 video resolution.
The tablet has a 1920x1080 screen, so we set this to 800x600 and configure "Scale Full Screen" under Intel Control Panel.
This will do the job, but when we rotate physically the tablet the Intel driver resets the configuration to "Maintain Aspect Ratio" and we get black bars on either side of the screen.
When we rotate back to the old orientation we still get the black bars. Looking under Intel Control Panel we see that the setting for Scale was reverted to "Maintain Aspect Ratio".
This problem occurs only when we rotate the screen. If we don't, the "Scale Full Screen" will persist even if we turn-off and turn-on the machine.
We had played with Intel Control Panel options, but nothing seems to change this behavior.
Does anyone have any ideas to help us with this?
Sorry for the delay.
I'm still looking for a solution to this problem. I had installed the newer drivers for the hardware, but also tried old versions. In both cases, the computer was not connected to the internet.
I attached the result of dxdiag and hope this will give you more details.
I tested this situation in another hardware (a RCA W101_V2 tablet) and this problem did not occur. It has an old version of Intel HD Graphics driver which is not compatible with the new hardware (a Positivo Q432A convertible note/tablet).
Before asking you for help I tried both things unsuccessfully. Perhaps the graphics driver is receiving some event when the rotation occurs and it is reseting this configuration. It seems to be a driver issue. The point is that this machine (with rotation enabled) becomes unusable for our purposes. Could you give me any other suggestions? Maybe a registry change to tune the driver behavior?
I tested the latest drivers from the manufacturer, but no success.
As I said before, I even tested old drivers for the card but all of them had the same problem. The interesting part is that the issue happens only if we physically rotate the machine. Maybe the system is "unplugging" the display and "plugging" it back when the rotation occurs causing the graphics driver to reset the Scale option. Or it just ignores this setting, reverting it to default when processing the rotation. In either case, we have to manually reconfigure to "Scale Full Screen" to avoid the black bars.
David, how much time do you expect to have an answer for this issue? Could I make any other tests or send you any other helpful information? This problem is impacting the development of a new solution for my Company. We would buy more of this hardware if we are able to address this issue.
This is a new machine we are testing to use with our applications. This is the first one of this kind (convertible laptop). If it works well, we were planning to buy a number of them.
We have lot of desktop machines, but none of them have a rotating sensor. I could try the manufacturer support, but I think they would have to talk to you.
Please, let me know if we can expect to have an fix to this problem.
I had no luck with the manufacturer until now. Apparently this is not an easy question for them.
In the meantime, could you tell me if is there any API function from the Intel package driver I could call programmatically to do exactly what the Intel Graphics Control Panel does?
If I'm able to read the state of the "Scale" parameter and reset it if it's necessary, the problem would be "solved". I know this is not a common question, but if I'm able to programmatically change this parameter it would be very helpful.
Hi, were you ever able to find a solution for this? It happens on my new HP 2-in-1 and it's incredibly annoying having to go and manually reset it every time I turn my notebook too much to the side.