Many errors in logbook

[TheoV]

There are many errors in my logbook, special IPF-errors and .NET Runtime error.

I have added the necessary information and some examples from the logbook

I hope you have a solution for this.

[JedG_Intel]

Hello TheoV,

Thank you for posting on Intel Community Forum.

To assist you effectively, please share the information below.

1. Was this working fine before?

2. Are there any recent changes to the system?

3. Do these errors occur consistently?

4. Is the application crashing or behaving unexpectedly when the .NET Runtime error occurs?

5. Are the errors tied to a specific action or process within the application?

Kindly also generate System Support Utility (SSU) report for me to check your system configuration. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[TheoV]

I bought the laptop on April 27th and I already saw the errors in the log. During use I get no error messages and everything seems to work fine. The errors appear in the log after every start. In the meantime I downloaded and installed Microsoft.Asp NetCore.App version 8.0 after which only the IPF errors remain (see Errors Overview).

P.s. When I try to download SSU nothing happens and the web page freezes

[JedG_Intel]

Hello TheoV,

Thank you for sharing all this information.

We'll be investigating your concern and I'll get back to you at the earliest opportunity.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi TheoV,

I'm getting back in touch to share some update with you.

To further troubleshoot the issue, please follow these steps:

1. Update the drivers using the Acer website. Here is the link: [ https://www.acer.com/gb-en/support/product-support/A517-58GM/NX.KJLEK.001/downloads]. If possible, use the automatic update feature to identify the necessary drivers. If automatic updates are not available, manually update the chipset, graphics, MgmtEngine, and BIOS drivers.

Additionally, please see the following questions:

1. Where are you seeing the error message? Is it in the Event Viewer?
2. Are you experiencing any other issues, or is it just this error message?
3. Have you contacted Acer? If so, what feedback did Acer provide?

If the same issue persists, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[TheoV]

I see the error messages in the event viewer.

In addition to the error messages, I also see three warnings regarding Perfib event 1008.
These are services of WmiApRpl, Esent cmd and .NET Framework.
Graphically everything is up to date: Intel Iris Xe Graphics driver 32.0.101.6881 and NVIDIA Geforce RTX 2050 driver 32.0.15.7680.
I have not received an answer from Acer yet

[JedG_Intel]

Hello TheoV,

I appreciate all this information. It appears that 1 of the questions on the previous post was overlooked. Can you please inform me if you are experiencing any other issues, or is it just this error message?

Best regards

Jed G.

Intel Customer Support Technician

[TheoV]

As I mentioned earlier: only the IPF errors remain. The boot time is about 55 seconds, which I find quite long considering the specs of the PC. Could this be caused by these errors?
In the meantime, I have installed a new graphic driver (version 32.0. 101.6913). It has had no effect on the error messages. Acer cannot help me any further

Best regards

Theo

[JedG_Intel]

Hello TheoV,

Thank you for taking the initiative to try the latest graphics driver version 32.0.101.6913. I regret to hear that the issue still persists. I will conduct a more in-depth investigation and follow up with you as soon as possible.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello TheoV,

We've reviewed the error messages that you are seeing, along with the components related to the Windows operating system, each serving distinct functions. WmiApRpl.dll acts as a Windows Management Instrumentation (WMI) provider, ESENT (Extensible Storage Engine) functions as a database engine, and the .NET Framework is a software development platform.

Perfib event 1008 is an event log entry associated with performance monitoring in Windows systems, typically indicating a problem with performance counters, which are crucial for collecting and reporting system performance data. This event is logged when there is an issue initializing or accessing these counters.

Regarding the "TYPE: ERROR MODULE: IPF TIME" error, it may be linked to the Intel® Innovation Platform Framework (Intel® IPF). However, we do not host the driver on our website because Intel® IPF drivers are provided by Original Equipment Manufacturers (OEMs), such as Acer, or through Windows Update (WU). 

Based on the symptoms and multiple error messages on the computer, it appears to be a potential operating system issue. Therefore, we recommend that you contact Microsoft or Acer for further assistance.

For reference, you can check the following links:

• https://answers.microsoft.com/en-us/windows/forum/all/message-esif101070225133-type-error-module-ipf/20a66c5a-75bb-4939-b626-530f0a8eb870?page=1
• https://learn.microsoft.com/en-us/answers/questions/1191960/how-to-solve-wmiaprpl-failed-with-error-code-devic
• https://learn.microsoft.com/en-us/answers/questions/2199581/what-could-be-the-cause-of-event-id-1008-source-mi
• https://learn.microsoft.com/en-us/answers/questions/1182581/how-to-fix-perflib-errors-on-event-viewer-event-id

Additionally, please refer to our Intel® PPM Provisioning Package and Driver Overview and FAQs, and check the System Requirements section. It specifies that Intel® Innovation Platform Framework (Intel® IPF) version 2.2.10003.3 or later is required for Lunar Lake, and version 2.2.10203.4 or later for Arrow Lake. Intel® IPF drivers are provided by OEMs and/or via Windows Update. This example illustrates that we do not supply this driver. Nonetheless, here is the link for the Intel® Innovation Platform Framework: [https://www.intel.com/content/www/us/en/support/articles/000100206/processors/processor-utilities-and-programs.html]

Furthermore, please be informed that product you are reporting is an OEM original equipment manufacturer device. Kindly take into consideration that our support may be limited since we are not familiar with the technology, settings and customizations that the OEM has designed on your system.

With this mind, I will now close this inquiry and if you have any questions, please feel free to submit a new question as this thread will no longer be monitored.

Best regards

Jed G.

Intel Customer Support Technician