Marvel Rivals freezing and OUTLOST problem after latest Intel driver update

[Noctifer]

After updating my Intel graphics driver to version , Marvel Rivals started freezing frequently and often shows an “OUTLOST” error before crashing. These issues did not occur on the previous driver. My system uses an with Windows 11 23H2. It's impossible to play with this problem . It seems to be a driver-related stability problem. 

[RandyT_Intel]

Hi @Noctifer,

Thank you for posting here in the communities. To further investigate the issue, please provide the additional information below:

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Which digital distribution platform did you obtain the game that is experiencing graphics issues? (e.g., Steam, Epic Games Store, GOG, etc.) 
• Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay. 
• When you updated to the latest version of the graphics driver, did you perform a clean installation using DDU? Also, may I know what version of the driver was working with this game so we can document it?
• Please share some screenshots or recordings of the Task Manager to determine if other running background applications could possibly be causing the issue.
• When do the crashes happen - at the start, mid-game, or at the end of the game?
• Please generate a complete crash dump file for the issue by following this article: [Generate a kernel or complete crash dump - Windows Client | Microsoft Learn]
• Please also share a screenshot of the Event Viewer so we can determine the exact error message and whether this is related to the game application or a driver conflict.
• Please provide a step-by-step guide on how to recreate the issue.

Looking forward to your response.

Best regards,

Randy T.

Intel Customer Support Technician

[Noctifer]

Thank you for your quick response. Sure, here’s the information you requested below.

System Specs: 
CPU: AMD 5600G
GPU: Intel Arc A750
RAM: GSKILL 16GB (2x8GB) Ripjaws V DDR4 3600MHz CL18
SSD: Crucial 500GB P3 NVMe m.2
PSU: 600W
Motherboard: MSI A520M-A Pro

The quick installation of the graphics card drivers was performed.

Platform : Steam.

Game version: 1.1.2562006

During the game, no additional programs other than Steam and Riot client are running.

In the first match, the screen freezes at a random moment for only 8-10 seconds, fortunately it works properly 
in the following matches.

[RandyT_Intel]

Hi @Noctifer,

Follow up on this and thank you for providing the requested information.

• Please generate a complete crash dump file for the issue by following this article: [Generate a kernel or complete crash dump - Windows Client | Microsoft Learn]
• Please also share a screenshot of the Event Viewer so we can determine the exact error message and whether this is related to the game application or a driver conflict.

In addition, please provide the complete SSU log report and share it here so I can review your system's configuration. You may follow this article: How to get the Intel® System Support Utility Logs on Windows*

Best regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Noctifer,

I'm following up to see if you've had a chance to review the information and requested details from my previous post. Please let me know so I can determine the best next steps. 

Looking forward to your update. 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi @Noctifer,

Since I haven't heard back from you, I will be closing this thread. 

If you need further assistance, please submit a new thread or post a new issue in our community. 

Best regards, 

Randy T. 

Intel Customer Support Technician