Minecraft bedrock only 26 fps with A750 running at 75%

[LAnehardware]

hello I have a problem with minecraft bedrok I get 26-30fps with the ray tracing , I have a intel A750 but it run only at 75%, when I watch videos for this card it run at 100% and about 47-55 fps

I don't know why 

My procesor is the R7 5800X

32gb 3200

even in other videos they have a procesor less powerful

if someone knows I would like to hear him Thanks for reading 

[Earl_Intel]

Hi LAnehardware,

I appreciate you posting in the communities regarding to your concerns!

To better assist you about the performance issue on your Minecraft bedrock running on RTX, could you please provide the needed details listed below:

• May I know if the game is working fine before? if yes, what are the changes on the system before you encounter the issue?
• Is Minecraft working fine if RTX is off?
• Have you tried updating your Graphics driver version to the latest version?
• What are the troubleshooting steps you have taken to try and resolve the issue?

Once we have this information, we will be able to proceed with the next course of action and work towards resolving the issue you are facing. Your cooperation is invaluable in helping us provide you with the best possible support.

Best regards,

Earl E.

Intel Customer Support Technician

[LAnehardware]

Hello Earl

the game have never worked well with the RTX

yes the game works fine without RTX  

I also have the last driver of my card

And for the last question , no I have not tried to do something to fix it because idk what to do 

[Earl_Intel]

Hi LAnehardware,

Thank you for sharing this useful information with us.

No worries, for us to further troubleshoot the issue, try updating your Graphics Driver to version: 32.0.101.6651 (WHQL Certified).

• Intel® Arc™ & Iris® Xe Graphics - Windows*

Perform a clean installation first before installing the latest driver version, here is the instructions on how to perform clean installation

• How to Use the Display Driver Uninstaller (DDU) to Uninstall an...

Please inform me of any updates about the matter after the troubleshooting.

Best regards,

Earl E.

Intel Customer Support Technician

[LAnehardware]

Hi 

So did the ddu 
I have reinstalled but it did not change something ,

my card is still running between 64-75%

[Earl_Intel]

Hello LAnehardware,

Thank you for trying out the troubleshooting.

I'll take note on this and will further investigate it internally.

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[LAnehardware]

Hello Earl 

Here is what you asked me for.

[Earl_Intel]

Hi LAnehardware,

Thanks for sharing the SSU logs.

I will further check on this and provide you an insight on this thread as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi LAnehardware,

Thanks for patiently waiting on us.

Our driver development team is already investigating the issue and will contact you as soon as there's an update.

Best regards,

Earl E.

Intel Customer Support Technician

[LAnehardware]

Hi  

ok thank you for your help