Missing Intel Graphics Software

[RikeS89]

I tried to open IGS after the latest driver update but it would not open. I went through uninstalling IGS, tried to find the .exe to download from Intel's site, but there is no link to download it. It fails to install from the Microsoft Store page. Is Intel Graphics Software missing? Has it been removed?

[DeancR_Intel]

Hi RikeS89,

Thank you for reaching out regarding the issue you're experiencing with Intel Graphics Software (IGS) after the latest driver update. I understand how frustrating it can be when software doesn't function as expected, and I'm here to assist you in resolving this matter.

To better understand your situation, could you please provide a System Support Utility (SSU) report? This report will give us detailed information about your system configuration. If you're not comfortable generating an SSU report, please provide the following details:

1. System model (Laptop or Desktop)
2. CPU model
3. GPU model
4. Current driver version
5. Troubleshooting steps, you've already taken

I recommend updating to the latest driver version 32.0.101.7026, which you can download from the following link: Intel Arc & Iris Xe Graphics Driver. Additionally, performing a clean install using Display Driver Uninstaller (DDU) can help resolve any driver-related issues. You can find DDU instructions here: DDU Instructions.

As a workaround, you can manually install the Intel Graphics Software from the driver package:

1. If you don't already have it, install 7zip or a similar file archiver/compressor software to unzip the installer package.
2. Right-click the installer file and open it on your file archiver/compressor.
3. Go to the Resources/Extras folder.
4. Extract the Intel Graphics Software installer.
5. Double-click the extracted installer to install the software.
   
   
   See this link for more info: Intel® Graphics Software Isn’t Being Installed with Driver

For faster communication and assistance, I am available for a phone call. Please let me know a convenient time for you, and I'll ensure we connect promptly to discuss the issue further.

Your cooperation in providing this information is greatly appreciated, and it will help us assist you more effectively. If you have any questions or need further assistance, please feel free to reach out.

Thank you for your understanding and support.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi RikeS89,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi RikeS89,

As you have been unresponsive, I will proceed to close this thread. If you wish to continue the discussion or need further assistance, please feel free to create a new thread. This will help us provide focused support and ensure your concerns are addressed effectively. 

Best regards, 

Dean R. 

Intel Customer Support Technician