Graphics
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Model NUC11PAH

Ihsan
Beginner
399 Views
the screen often turns off then the display turns blue and a few moments later the screen looks like a broken tv
0 Kudos
3 Replies
Alberto_R_Intel
Moderator
370 Views

Ihsan, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

Is this a new Intel® NUC?

When did you purchase it?

What is the model of the TV?

Which video port are you using to connect the Intel® NUC to the screen?

Are you using adapters or converters to connect the TV to the monitor?

Was this Intel® NUC ever working fine before with this same TV?

If so, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



Alberto_R_Intel
Moderator
352 Views

Hello Ihsan, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
335 Views

Hello Ihsan, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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