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22735 Discussions

Monitor Resolution Issue

JTayl13
Beginner
‎12-06-2018 01:49 PM
3,283 Views

Hi all,

I have a Latitude 5490 laptop connected to a Dell U2718Q monitor with an HDMI cable.

The laptop is claiming that the max resolution to the monitor is 1366 x 768. I know this cannot possibly be the case.

Can any of you make suggestions of what I can try to get higher resolution on the monitor? I've updated the drivers (Dell drivers) to no avail.

Thanks.

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AlHill
Super User
‎12-06-2018 01:57 PM
1,724 Views

Your laptop screen is 1366x768:

https://www.dell.com/ae/business/p/latitude-14-5490-laptop/pd Latitude 5490 14-inch Business Laptop | Dell

Contact dell support for further assistance.

Doc

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JTayl13
Beginner
‎12-06-2018 02:07 PM
1,724 Views
In response to AlHill

Yeah I'm being given to understand that since the laptop has less than an i7 processor it can't provide screen resolution higher than the laptop screen. Can you confirm that understanding is correct?

In response to AlHill
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AlHill
Super User
‎12-06-2018 02:34 PM
1,724 Views
In response to JTayl13

All of your support needs to come from dell.

Doc

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