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JTayl13
Beginner
1,681 Views

Monitor Resolution Issue

Hi all,

I have a Latitude 5490 laptop connected to a Dell U2718Q monitor with an HDMI cable.

The laptop is claiming that the max resolution to the monitor is 1366 x 768. I know this cannot possibly be the case.

Can any of you make suggestions of what I can try to get higher resolution on the monitor? I've updated the drivers (Dell drivers) to no avail.

Thanks.

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3 Replies
AlHill
Super User
122 Views

Your laptop screen is 1366x768:

https://www.dell.com/ae/business/p/latitude-14-5490-laptop/pd Latitude 5490 14-inch Business Laptop | Dell

Contact dell support for further assistance.

Doc

JTayl13
Beginner
122 Views

Yeah I'm being given to understand that since the laptop has less than an i7 processor it can't provide screen resolution higher than the laptop screen. Can you confirm that understanding is correct?

AlHill
Super User
122 Views

All of your support needs to come from dell.

Doc

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