Mouse hover actions for buttons and menu items stop working; ghost menus; (almost) no clicks work

VI_1 · ‎01-03-2016

I have been having this rendering issue for more than 3 months now and it persists after several OS re-installs.

Resolving this problem is of extreme importance to me since many of the programs I rely on are affected. Reverting to an older Windows version is not an option for me.

Affected programs:

Mocha Pro 4.1.3, IDA Pro 6.8, VLC Player & qBitTorrent (all versions)
overall countless new and old programs affected

How to reproduce:

I can reproduce it successfully every time
Move the mouse from one sub-menu item that expands (SS1) to another (SS2) for a few times (usually around 10 is enough)
It can also happen by interacting with any other UI elements in the program (although takes a few more clicks)

SS1: http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=b144c480-6152-43ad-8793-434e8f9139f6

SS2: http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=077da732-6e44-46b1-83eb-f0d73641bc6b

Facts:

Mouse stops highlighting any buttons or menu items in the whole program - if you hover over anything that's supposed to have a hover action (like these menus) - nothing will happen, as if the mouse isn't there
Clicks will also only work in less than 10% of all scenarios
'Ghost' menus (only the shadows of the drop-down menus are visible) will as well start appearing from some hover actions
UI of the affected program suddenly becomes very slow, laggy and choppy when the bug is triggered
Every program effected by the bug will not exit properly no matter what and the process will stay running forever, unless closed via task manager
The only solution is to restart the program

Troubleshooting done:

old versions of the same software
new versions of the same software
all compatibility settings
all possible integrated and dedicated GPU drivers (from both laptop manufacturer websites & official websites)
fully disabling Windows animations
re-installing my computer 3 times

My guess (as of 4th of January, 2016😞

As far as I can technically describe the issue, I think that the hovering effect of the mouse gets 'stuck' in one place (the place where the glitch initially occurs) and it stays there forever, despite the movement of the actual mouse.

Thank you!

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Screenshots (just a few of the many problems):

IDA Pro:

http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=356e1d8f-eddd-44ea-a88b-93f36466d3f5

http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=dcf85f30-0681-4908-afa6-d7f9cb4aa71b

Mocha Pro 4.1.3:

http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=5b64d8c3-82ec-4d78-b040-aabc0cdd9f38

http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=8e84c59b-90f4-42bb-9314-915e27b114b2

http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=0c9811bd-0c23-4058-9aa4-0e649ad707f4

VI_1 · ‎01-04-2016

Updated with a full re-write and many more details + screenshots.

VI_1 · ‎01-04-2016

Finally solved!

I am so sorry for messing you into this Intel, it was a 3rd party program called Nahimic (which is shipped with my MSI laptop) that caused this mayhem! Simply exiting the program fixes the glitch. I have informed their team and I am hoping for a quick and painless fix!

Cheers to everybody!

Amy_C_Intel · ‎01-05-2016

Hello, @ViR:

I'm glad that you were able to resolve this issue, thank you for sharing your outcome. If need further assistance let us know.

Regards,

Amy.