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My intel graphics keeps crashing, and my computer won't use my dedicated graphics

AHash1
Beginner
1,491 Views

I have a lenovo y510p with a core i7 4th generation processor with intel hd 4600 graphics, along with a nvidia 755m graphics card and windows 8.1. Most games I can run really well and have no issues, but with some, especially Civilization iv and steam indie games, I get memory warnings and then my computer crashes with the error code driver_irql_not_less_or_equal igdkmd64.sys. I tried to install the latest driver for windows 8.1 but my computer said the drivers were already up to date, so I uninstalled the current driver and tried to install the new one but it says my system does not meet the minimum requirement. I also tried disabling the intel hd graphics, but those games then used my basic graphics adapter instead of the Nvidia, even though i specified in the control panel that these programs should use the Nvidia card. Please help.

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Silvia_L_Intel1
Employee
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Hello Avi129, thanks for contacting us through the Intel Communities.

Sorry to hear you are having issues with your system, the following URL will give you some steps you can follow in order to solve your issue. http://www.intel.com/support/graphics/sb/CS-034659.htm Graphics — Error messages seen when installing Intel® Graphics Drivers

Some computer manufacturer does not allow the installation of generic Intel video drives. However, you may try forcing the installation of Intel generic drivers by performing manual procedure, see here for instructions: http://support.intel.com/support/graphics/sb/CS-022355.htm Graphics — Computer manufacturer graphics driver detected

This is the latest graphic driver available version 3621

Intel® Iris™ and HD Graphics Driver for Windows* 7/8/8.1 32-bit https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23884&lang=eng&OSVersion=%0A%09%09%09%09%09%09%09%09%0A%09%09%09%09%09%09%09&DownloadType=Drivers Download Center

Intel® Iris™ and HD Graphics Driver for Windows* 7/8/8.1 64-bit https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23885&lang=eng&OSVersion=%0A%09%09%09%09%09%09%09%09%0A%09%09%09%09%09%09%09&DownloadType=Drivers Download Center

I also found the following thread in case you would like to check it out. http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/driverirqlnotlessorequal-igdkmd64sys/36ebc2af-a46d-4c21-96f8-8da2459cc253 DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys) - Microsoft Community

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