Community
cancel
Showing results for 
Search instead for 
Did you mean: 
CDela3
Beginner
1,066 Views

Não é posssível exportar o projeto porque há um problema com o chip da placa gráfica Intel

Estou recebendo este erro quando tento exportar meu video no Movavi. Alguém pode ajudar? Obrigada

Tags (1)
0 Kudos
4 Replies
idata
Community Manager
125 Views

Hello darkila,

 

 

Thank you for joining this Intel Community.

 

 

I understand that you are getting an error message while trying to export a video to Movavi. I would like to assist you.

 

 

First, I would like to gather basic system information to provide accurate troubleshooting steps to help you resolve this issue.

 

 

Please scan your system using the Intel® System Support Utility and attach the report generated.

 

 

1.Download the Intel® System Support Utility and save the application to your system.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

 

2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.

 

3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.

 

 

Wanner G.
CDela3
Beginner
125 Views

# SSU Scan Information

Scan Info:

Version:"2.5.0.12"

Date:"07/27/2018"

Time:"00:00:53.1014600"

# Scanned Hardware

Computer:

BaseBoard Manufacturer:"SAMSUNG ELECTRONICS CO., LTD."

BIOS Mode:"Legacy"

BIOS Version/Date:"American Megatrends Inc. P06RDM.067.170225.ZW , 02/25/2017"

CD or DVD:"Not Available"

Embedded Controller Version:"255.255"

Platform Role:"Mobile"

Processor:"Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz , GenuineIntel"

Secure Boot State:"Not Available"

SMBIOS Version:"3.0"

Sound Card:"Áudio Intel(R) para telas"

Sound Card:"Realtek High Definition Audio"

System Manufacturer:"SAMSUNG ELECTRONICS CO., LTD."

System Model:"500R5L/501R5L/500R5P"

System SKU:"ATIV A5A5-A5A5-A5A5-A5A5-A5A5-PRDM"

System Type:"x64-based PC"

- "Display"

Intel ® Graphics Driver Version:"1.7.38.0"

- "Intel(R) HD Graphics 520"

Adapter Compatibility:"Intel Corporation"

Adapter DAC Type:"Internal"

Adapter RAM:"1,00 GB"

Availability:"Running or Full Power"

Bits Per Pixel:"32"

- "Caption":"Intel(R) HD Graphics 520"

Link:" http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+520"

CoInstallers:"oem1.inf,iSKLD_w10_DS,Internal,Intel(R) HD Graphics Family"

Color Table Entries:"4294967296"

Dedicated Video Memory:"Not Available"

Driver:"igdkmd64.sys"

Driver Date:"06/15/2017 09:00"

Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\igdlh64.inf_amd64_03c81755195450c7\igdkmd64.sys"

Driver Provider:"Intel Corporation"

Driver Version:"22.20.16.4708"

INF:"oem1.inf"

INF Section:"iSKLD_w10_DS"

Install Date:"Not Available"

Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_03c81755195450c7\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_03c81755195450c7\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_03c81755195450c7\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_03c81755195450c7\igd12umd64.dll"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"Not Available"

Location:"PCI bus 0, device 2, function 0"

Manufacturer:"Intel Corporation"

Microsoft DirectX* Version:"11.X"

Monochrome:"No"

Number of Colors:"4294967296"

Number of Video Pages:"Not Available"

PNP Device ID:"PCI\VEN_8086&DEV_1916&SUBSYS_C776144D&REV_07\3&11583659&0&10"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Refresh Rate - Current:"60 Hz"

Refresh Rate - Maximum:"60 Hz"

Refresh Rate - Minimum:"60 Hz"

Resolution:"1920 X 1080"

Scan Mode:"Noninterlaced"

Service Name:"igfx"

Status:"OK"

Video Architecture:"VGA"

Video Memory:"Unknown"

Video Processor:"Intel(R) HD Graphics Family"

- "NVIDIA GeForce 940MX"

Adapter Compatibility:"NVIDIA"

Adapter DAC Type:"Integrated RAMDAC"

Adapter RAM:"2,00 GB"

Availability:"Offline"

Bits Per Pixel:"Not Available"

Caption:"NVIDIA GeForce 940MX"

CoInstallers:"oem0.inf,Section034,Integrated RAMDAC,GeForce 940MX"

Color Table Entries:"Not Available"

Dedicated Video Memory:"Not Available"

Driver:"nvlddmkm.sys"

Driver Date:"12/17/2017 10:00"

Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\nvsm.inf_amd64_70688ca2594a1c79\nvlddmkm.sys"

Driver Provider:"NVIDIA"

Driver Version:"23.21.13.8873"

INF:"oem0.inf"

INF Section:"Section034"

Install Date:"Not Available"

Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\nvsm.inf_amd64_70688ca2594a1c79\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvsm.inf_amd64_70688ca2594a1c79\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvsm.inf_amd64_70688ca2594a1c79\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvsm.inf_amd64_70688ca2594a1c79\nvldumdx.dll"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"Not Available"

Location:"PCI bus 3, device 0, function 0"

Manufacturer:"NVIDIA"

Microsoft DirectX* Version:"DirectX 12"

...

idata
Community Manager
125 Views

Hello darkila,

 

 

Thank you for your response.

 

 

I was checking the report attached and I noticed that your graphics driver is not up to date. To avoid potential installation incompatibilities, we recommend that you first check with your computer manufacturer and use the driver software provided. If having the latest graphics driver provided by your system manufacturer does not fix the problem when exporting videos, then you can install the latest generic graphics driver for Intel® HD Graphics 520.

 

 

Please find additional information below.

 

 

Intel® HD Graphics 520.

 

https://downloadcenter.intel.com/download/27892/Intel-Graphics-Driver-for-Windows-10?product=88355

 

 

Wanner G.
idata
Community Manager
125 Views

Hello darkila,

 

 

Were you able to install the latest graphics driver recommended?

 

 

If you still need assistance, I will be glad to assist you.

 

 

Wanner G.
Reply