NUC X15 LAPAC71G — Browser & system freezes when loading certain sites

[lewiisgregg]

Hi everyone — I’m using an Intel NUC X15 (LAPAC71G) and lately I’ve been running into a frustrating problem. Whenever I try to open my website (including the WordPress backend) at OC Tint Solutions the browser — and sometimes the whole system — slows to a crawl or freezes. Symptoms I see include a browser tab becoming unresponsive for long periods, the mouse stuttering, big CPU spikes, occasional display glitches, and in a few cases the system hanging hard enough that I had to reboot. The issue seems to trigger more often on pages with heavier scripts or when I’m doing admin tasks in wp-admin (editing posts, loading the dashboard, running updates). I’ve tested with multiple browsers (Chrome and Edge) and the behaviour is consistent. I’ve already gone through the usual troubleshooting steps: updated BIOS/firmware and Windows, installed the latest Intel graphics drivers, cleared browser cache, disabled extensions, tested in Safe Mode, checked power profile and graphics settings, and verified WordPress plugins/themes by testing a basic page — but none of that fully fixed it. The hangs and lag remain intermittent but frequent enough to be a real problem. Has anyone else using the NUC X15 (LAPAC71G/H) seen similar freezes or severe slowdowns when visiting certain websites or working in WordPress? If so, what actually fixed it for you — specific driver versions, BIOS settings, firmware changes, rollbacks, or other workarounds that stopped the freezes? Appreciate any practical advice or steps that have worked. Thanks.

[KennethB_Intel]

Hello lewiisgregg,

Thank you for reaching out to the Intel Community Forum. I understand that you are experiencing browser and system freezes when loading certain websites on your Intel NUC X15 (LAPAC71G), even after performing several troubleshooting steps. To assist you further, I would like to gather more details about the issue:

• Does the freeze occur only when accessing your WordPress site or on other websites as well?
• Do you encounter any error messages or logs when the system hangs?
• When did you first notice this issue, and how often does it occur?
• Were there any recent changes to your system, such as driver updates, new software installations, or BIOS modifications, before the issue started?
• Is the freezing reproducible, or does it happen randomly? If reproducible, please share the steps.
• Could you please provide us the SSU logs of your system? You can find instructions on How to get the Intel® System Support Utility Logs on Windows*
• Could you provide the current graphics driver version and Windows OS version installed on your system?Can you share the Event Viewer logs related to the freezes?
  • To generate the Application Event Viewer log:
    • Right-click on the Start button.
    • Click on Event Viewer.
    • Expand Windows Logs.
    • Right-click on Application and select Save All Events As.
    • Save the file and send us a copy.
    • Please indicate the timestamp of the crash.
  • To generate the System Event Viewer log:
    • Right-click on the Start button.
    • Click on Event Viewer.
    • Expand Windows Logs.
    • Right-click on System and select Save All Events As.
    • Save the file and send us a copy.
    • Please indicate the timestamp of the crash.

Please share these details so we can analyze the situation and provide targeted troubleshooting steps. We will wait for your response to continue assisting you.

Best regards,

Kenneth B.

Intel Customer Support Technician

[KennethB_Intel]

Hello lewiisgregg,

I wanted to follow up regarding the questions I previously sent. Kindly share your responses when convenient so I can continue assisting you with this matter.

Best regards,

Kenneth B.

Intel Customer Support Technician

[KennethB_Intel]

Hello lewiisgregg,

As I have not received a response, I will now proceed to close this inquiry. If you require further assistance, please feel free to submit a new inquiry, as this thread will no longer be monitored.

Best regards,

Kenneth B.

Intel Customer Support Technician