Need for speed Heat, ground textures missing, error msg on launch and terrible in-game performance.

[K1NG_BATMXN]

To start here's my pc specs
AMD Ryzen 5 5500
16gb 3200 ram
1tb nvme SSD adata legend 800
Arc A580 Asrock oc edition
-The case has good airflow, haven't seen temps over 75ish on the GPU.

The textures on the side of the road are missing and this is all over the map
The game takes long to load at times and is quite stuttery throughout gameplay, everything from driving to clicking pause to moving in the menu to even moving the camera around. The game at ultra settings also doesn't smoothly keep fps over 60.

Here's the error message I get when I launch the game.

Here's the driver version that's installed.

Here's the texture issue. 

[ArchieD_Intel]

Hi K1NG_BATMXN,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus?
• When did the issue start? Was it after a specific driver update or game patch?
• What are the troubleshooting steps that you tried so far?
• Have you used DDU to completely remove all residual drivers and installed a new one?
• Have you tried adjusting the graphics settings?
• Could you provide a screenshot of your in-game display and graphics settings?
• Which gaming platform did you use to download the game?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[JeanetteC_Intel]

Hi K1NG_BATMXN,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

[K1NG_BATMXN]

Good day, 

1. Textures are missing all over however, the stuttering doesn't happen during the cutscenes 

2. Started from the time I got this PC built, it doesn't happen with other modern nfs games 

3. No, from the start till the last driver it's been happening 

4. Ive tried changing graphics settings, running it in dx11 through steam, comp mode to win 8, removing drivers with ddu and reinstalling them.

5. Yes, I usually use DDU when new drivers are made available.

6. Yes, I've changed settings  

7. I sent 2 or so screenshots on the community post (would a new one be necessary?)

8. Steam 

I did send an email previously, however, it seems it didn't go through properly. I apologise for the delay.

Kind regards,
Ahmed 

[ArchieD_Intel]

Hi K1NG_BATMXN,

Thank you for the update. The game settings will be used for the replication of the issue.

Additionally, please provide the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[K1NG_BATMXN]

Good day,

Below are the IGS logs.

[ArchieD_Intel]

Hi K1NG_BATMXN,

Thank you for providing the SSU logs. I will investigate this and will get back to you once a resolution is available. Thank you for your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi K1NG_BATMXN,

I've checked this and saw that you're reporting 3 different issues:

1. An error message prompts to update the latest graphics driver.
2. Stuttering.
3. Missing textures.

The missing texture issue is a known problem and is currently under investigation by our team. We are actively working on a solution and will keep you updated on any progress.

Regarding the other two issues you've mentioned, I need to conduct further investigation. The stuttering issue, in particular, was present in our A series, and we need to explore it further in our B series to understand its root cause. To assist us in replicating and diagnosing these issues, I kindly request the following information:

1. Your current game settings, including resolution, graphics quality, and any other relevant configurations.
2. CapFrameX logs with a minimum of 3 minutes of gameplay. These logs will provide us with valuable insights into the performance and help us pinpoint the problem.

To address and focus on the issue that you're reporting, please create a separate thread for the first and second issue and I will be addressing the missing ground textures in this thread. This is necessary to avoid any confusion and to pinpoint the exact solution for each issue.

Please send here the links of the threads so we can address it.

If you have other questions, please let me know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi K1NG_BATMXN,

Did you have a chance to review the previous post? Please feel free to reach out if you have any questions. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi K1NG_BATMXN,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician