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RZotz
Beginner
2,392 Views

New HP EliteDesk 800 G3, with Intel HD Graphics 530 doing BSODs watchdog.sys, ntoskrnl.exe, dxgmms2.sys

I keep getting BSODs on this newly built machine. No extra graphics card, just the internal one. I've swapped out the intel graphics drivers for the latest ones, and still having the issue. Here is the BSOD info attached.

Anyone come across this that can help?

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7 Replies
RZotz
Beginner
245 Views

This is a 6th gen i5-6500 cpu.

idata
Community Manager
245 Views

Hello nizmoz,

 

 

I understand that you are getting blue screen issues with your system even when the system is a new build, I apologize for any inconvenience.

 

 

Regarding this, To better assist you with your request, I will need to check some information about your computer. Please follow these steps:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

 

Regards,

 

David V
RZotz
Beginner
245 Views

David, here is what you requested. Thanks!

------------------

 

System Information

 

------------------

 

Time of this report: 3/2/2018, 13:28:53

 

Machine name: ABTSP087

 

Machine Id: {66803FF7-4E81-4647-94EC-CD199649B7F4}

 

Operating System: Windows 10 Enterprise 2016 LTSB 64-bit (10.0, Build 14393) (14393.rs1_release.180209-1727)

 

Language: English (Regional Setting: English)

 

System Manufacturer: HP

 

System Model: HP EliteDesk 800 G3 SFF

 

BIOS: P01 Ver. 02.15

 

Processor: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz (4 CPUs), ~3.2GHz

 

Memory: 16384MB RAM

 

Available OS Memory: 16232MB RAM

 

Page File: 6567MB used, 12095MB available

 

Windows Dir: C:\Windows

 

DirectX Version: DirectX 12

 

DX Setup Parameters: Not found

 

User DPI Setting: Using System DPI

 

System DPI Setting: 96 DPI (100 percent)

 

DWM DPI Scaling: Disabled

 

Miracast: Available, with HDCP

 

Microsoft Graphics Hybrid: Not Supported

 

DxDiag Version: 10.00.14393.0000 64bit Unicode

------------

 

DxDiag Notes

 

------------

 

Display Tab 1: No problems found.

 

Display Tab 2: No problems found.

 

Display Tab 3: The file Unknown is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.

 

Sound Tab 1: No problems found.

 

Input Tab: No problems found.

--------------------

 

DirectX Debug Levels

 

--------------------

 

Direct3D: 0/4 (retail)

 

DirectDraw: 0/4 (retail)

 

DirectInput: 0/5 (retail)

 

DirectMusic: 0/5 (retail)

 

DirectPlay: 0/9 (retail)

 

DirectSound: 0/5 (retail)

 

DirectShow: 0/6 (retail)

---------------

 

Display Devices

 

---------------

 

Card name: Intel(R) HD Graphics 530

 

Manufacturer: Intel Corporation

 

Chip type: Intel(R) HD Graphics Family

 

DAC type: Internal

 

Device Type: Full Device

 

Device Key: Enum\PCI\VEN_8086&DEV_1912&SUBSYS_8299103C&REV_06

 

Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

 

Device Problem Code: No Problem

 

Driver Problem Code: Unknown

 

Display Memory: 8243 MB

 

Dedicated Memory: 128 MB

 

Shared Memory: 8115 MB

 

Current Mode: 1920 x 1200 (32 bit) (59Hz)

 

Monitor Name: Dell U2412M(DisplayPort)

 

Monitor Model: DELL U2412M

 

Monitor Id: DELA07B

 

Native Mode: 1920 x 1200(p) (59.950Hz)

 

Output Type: Displayport External

 

Driver Name: C:\Windows\System32\DriverStore\FileRepository\ki125652.inf_amd64_bc4bd98093bb89ac\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\ki125652.inf_amd64_bc4bd98093bb89ac\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\ki125652.inf_amd64_bc4bd98093bb89ac\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\ki125652.inf_amd64_bc4bd98093bb89ac\igd12umd64.dll

 

Driver File Version: 23.20.0016.4849 (English)

 

Driver Version: 23.20.16.4849

 

DDI Version: 12

 

Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

 

Driver Model: WDDM 2.1

 

Graphics Preemption: Triangle

 

Compute Preemption: Thread

 

Miracast: Not Supported by WiFi driver

 

Hybrid Graphics GPU: Integrated

 

Power P-states: Not Supported

 

Driver Attributes: Final Retail

 

Driver Date/Size: 10/26/2017 6:00:00 PM, 53357560 bytes

 

WHQL Logo'd: Yes

 

WHQL Date Stamp: Unknown

 

Device Identifier: {D7B78E66-5A52-11CF-7D61-89A2BDC2DA35}

 

Vendor ID: 0x8086

 

Device ID: 0x1912

 

SubSys ID: 0x8299103C

 

Revision ID: 0x0006

 

Driver Strong Name: oem8.inf:5f63e53470659c00:iSKLD_w10_DS:23.20.16.4849:pci\ven_8086&dev_1912&subsys_8299103c

 

Rank Of Driver: 00D10001

 

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

 

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10

 

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

 

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

 

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_Stretch...
idata
Community Manager
245 Views

Hello nizmoz,

 

 

Thank you for your response,

 

 

I was checking the information and also the attachment with the error shown during the blue screen and the problem does not seem to be related to the graphics. It seems to be more related to the processor or else the operating system.

 

 

Nevertheless, as a troubleshooting step and for testing what we can do is to update the graphics driver. Please download the ".zip" file from the following link:

 

 

https://downloadcenter.intel.com/download/27484/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?pr... https://downloadcenter.intel.com/download/27484/Graphics-Intel-Graphics-Driver-for-Windows-15-65-?pr...

 

 

Once the "zip" file is downloaded please follow the next steps:

 

 

1 - Unzip the file to a designated location or folder.

 

2 - Right-click Windows Start icon and open Device Manager.

 

3 - Click Yes when prompted for permission from User Account Control.

 

4 - Expand the Display adapters section.

 

5 - Right-click the Intel® graphics entry and select Update Driver Software.

 

6 - Click "Browse my computer for driver software".

 

7 - Click "Let me pick from a list of device drivers on my computer".

 

8 - Click "Have Disk".

 

9 - Click "Browse".

 

10 - Access the designated location or folder, and access a folder called "Graphics".

 

11 - Select the file called "igdlh64" or "igdlh".

 

12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.

 

13 - Reboot your computer

 

 

 

If after this the issue persists then I would strongly suggest you to contact either the manufacturer of the computer (HP) or else Microsoft to have a look at the current BSOD situation.

 

 

 

Regards,

 

David V
idata
Community Manager
245 Views

Hello nizmoz,

 

 

I am following up with your case and see that we have not heard back from you.

 

 

If you need more assistance do not hesitate to reply.

 

 

 

Regards,

 

David V
RZotz
Beginner
245 Views

I'm sorry that I haven't replied, been extremely busy. I've been monitoring the computer after I ran HP Soft Paq and had it update everything again even though we downloaded the latest drivers from HP site. It seems to have stopped the issue from happening. I didn't need to run through your process. But thank you anyways!

idata
Community Manager
245 Views

Hello nizmoz,

 

 

Thank you for your response,

 

 

If that is the case then I am really glad I was able to help with what I could. For now then I will proceed to close this request, however, if you need any more help do not hesitate to reply for further help.

 

 

 

Regards,

 

David V