New driver for audio device

[Coolbox]

I need a new driver for my audio device because I downloaded Intel drivers but it looks like Microsoft knocked it off yet again which cheeses me off every time they do it and I am trying to find the right one from Intel.

[Mike_Intel]

Hello Coolbox,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. What is the model of the Intel Graphics that needed an audio driver?
2. Kindly tell me more about the issue that you are having.
3. What are the troubleshooting steps that you tried so far?
4. For me to review the hardware and the driver installed, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[HeroS_Intel]

Hello Coolbox,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[HeroS_Intel]

Hello Coolbox,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Hero Yuki S.

Intel Customer Support Technician