New driver issue - display settings not retained

[benshl]

Having recently installed the latest driver "Intel® Arc™ & Iris® Xe Graphics - Windows*" (Intel® Graphics Driver 32.0.101.6458/32.0.101.6257) I've encountered a problem.

Using the Intel® Graphics Command Center, I have the display settings setup the way I prefer.

With the latest driver, the settings are not retained. On every startup, or if I connect an external display to the laptop, the custom display settings effect disappears. Only the actual display results are affected, the controls retain their custom values. If I click to change the controls, the display returns to the correct custom settings.

Display settings

[ACarmona_Intel]

Hello benshl,

Thank you for posting in our communities. 

Please generate an SSU report to help me further analyze your system specifications and configurations. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send me the generated SSU.txt file.

To confirm, the issue is that we have is that every time you start up your system, the IGCC color or display settings go back to default instead of staying on the custom settings that you set. Is that correct? If my understanding is incorrect, kindly explain it to me in more detail.



Best regards,
Carmona A.
Intel Customer Support Technician

[benshl]

Yes, the display settings go back to the default - but only the actual screen output - the control settings remain as I left them.

If I adjust the controls again, then the output changes accordingly.

[ACarmona_Intel]

Hello benshl,

Thank you so much for the response.

Please try the troubleshooting steps outlined on this link for a possible solution to our issue:

• The Color of the Screen Changes After the Computer Restarts

And if the issue still persists, please let me know so I can further investigate the issue.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello benshl,

I would like to know if you have any questions regarding the recommendation that I have provided.

If so, kindly inform me, as I would be glad to assist you.

Best regards,

Carmona A.

Intel Customer Support Technician

[benshl]

Hi. Thank you for the response.

Unfortunately, I couldn't make it work. The "Windows HD Color setting" is not available on my machine.

Disbabling Asus Optimization service did not work either.

I appreciate the help provided all the same.

Regards,

benshl

[ACarmona_Intel]

Hello benshl,

Thank you so much for the update and for your cooperation.

For my next step, please allow me time to further investigate our issue; I will get back to you once I already have an update on our case.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello benshl,

Thank you so much for patiently waiting on my update.

I've tried to simulate the issue in our case using the following software and hardware:

• Graphics driver: 32.0.101.6460_101.6259 (Latest)
• Intel Graphics Command Center version: 1.100.5688.0
• Intel® NUC M15 Laptop Kit—LAPRC710 with Intel Iris Xe Graphics

Using the following scenarios that you have shared with me; I could not replicate the issue (see test results below).

1st Scenario—Per your verbatim: if I connect an external display to the laptop, the custom display settings effect disappears.

2nd Scenario—every startup, the custom display settings effect disappears.

For our next step, kindly update your graphics driver to the latest one, then uninstall and then install the latest Intel Graphics Command Center.

If you have any questions, please let me know.

Best regards,

Carmona A.

Intel Customer Support Technician

[benshl]

Hi. Thank you for the assistance.

I have managed to solve the issue, it turns out to be the settings on the laptop the was causing this problem,

and not related to the graphics software.

I apologize for the bother.

Regards,

benshel

[ACarmona_Intel]

Hello benshl,

Thank you so much for the update, and I'm happy to hear that you have managed to resolve the issue in our case.

By the way, will it be okay if you can share the step-by-step process on how you resolve the issue? Just in case our other community members that have the same issue like ours might visit our case, it will be a great help for them if they have instructions on where and how to resolve the issue.

Best regards,

Carmona A.

Intel Customer Support Technician

[benshl]

The issue is experienced in Asus ROG laptops being in a visual mode called "Racing".

This mode causes the Intel graphics display setting problems. To fix it, press fn + v to switch between visual modes,

until you reach the "Default" mode.

More info:

Asus visual modes 

Regards,

benshl

[JedG_Intel]

Hi benshl,

Thank you for sharing this information with us and the community. Since the issue has been resolved, could you please confirm if I may proceed with closing the inquiry?

Best regards,

Jed G.

Intel Customer Support Technician

[benshl]

Hi. Yes, I confirm you can close this inquiry.

Regards,

benshl

[JedG_Intel]

Hi benshl,

Thank you for confirming and I will proceed with closing this inquiry. Should you have other questions or concerns in the future, please don't hesitate to get back in touch.

Best regards,

Jed G.

Intel Customer Support Technician