Norton detects a virus

[Clauded2D]

This update has been refused by Norton several times.

 Intel® Graphics Driver 32.0.101.7080 for 11th-14th Gen Intel® Core™ Processor Graphics.

Version:
32.0.101.7080Release date:
November 7, 2025Size:
800.06 MB

Please advise

Thank you

[FrankieT]

I'm glad to see that I am not the only one who is having issues with the newest driver update.  I have TotalAV Security, and I get an error message that TotalAV has detected a threat to powershell.exe and blocks the download. I have attempted on several occasions to download and install with TotalAV disabled and I get downloads fails.  I ended up going back to version 32.0.101.7076 which downloads and installs with no issues.   I have attempted the process on Nov 7th and Nov 8th. 

[WR3]

Mam to samo. Wszystko wskazuje na to że mój Norton wykrywa niebezpieczne działanie. Czyli dostęp i polecenia w instalacji, które mogą być niebezpieczne. Zaryzykuje i zainstaluję ten sterownik. Zobaczymy co się będzie działa.

[WR3]

Jestem po wgraniu sterowników i resecie komputera. Po skanowaniu komputera Norton nie znalazł żadnych zagrożeń. Wydaje się że to tak zwane dmuchanie na zimne przez programy anty wirusowe, które wykrywają próbę zmian w zabezpieczonych obszarach, podczas instalacji sterowników co jest naturalne. Będę obserwował tę sprawę. Zobaczymy co się wyjaśni w przyszłości ponieważ takich zgłoszeń nie powinno być podczas instalacji sterowników.

[shaines]

Exactly the same issue. Norton identifies powershell to be infected with IDP.HELU.PSE53 - Command line detection and stops the installation.

[JedG_Intel]

Hello Clauded2D,

Thank you for posting on Intel Community Forum.

To effectively address the issue, kindly share the information below.

1. Have you tried rolling back to the previous driver 32.0.101.7076 for testing?

2. Are you using Intel Driver & Support Assistant to update the driver?

3. At what stage does Norton detect the threat?

Additionally, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Hi @FrankieT, @WR3, @shaines,

I'm sorry to hear that you're facing the same issue. To ensure that we'll be able to address the issue, kindly create a separate thread.

Best regards

Jed G.

Intel Customer Support Technician

[shaines]

1. Have you tried rolling back to the previous driver 32.0.202.707C for testing? previous driver which so far cannot be updated works

2. Are you using Intel Driver & Support Assistant to update the driver? yes

3. At what stage does Norton detect the threat? as soon as installation starts

[JedG_Intel]

Hello Clauded2D,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[WR3]

Dane dodatkowe

1. Używam Intel Driver & Support Assistant do aktualizacji sterownika
2. Wykrycie problemu i zgłoszenie przez Norton w załączniku
3. Raport System Support Utility w załączniku

[JedG_Intel]

Hello WR3,

Thank you for sharing all this information, it’s really helpful. Since @Clauded2D is the owner of this thread, kindly create a separate thread so we can address your concern effectively. For everyone here, please know that we’re actively investigating this issue and will share updates as soon as they’re available.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Clauded2D,

I wanted to provide you with an update regarding the issue you reported. To help us move forward with troubleshooting, could you please update your driver to the latest version, 32.0.101.7082, and perform a clean installation using DDU?

If the issue persists after these steps, please let me know, and we’ll continue working together to identify the root cause.

Best regards

Jed G.

Intel Customer Support Technician

[KennethB_Intel]

Hello Clauded2D,

I hope you were able to try the troubleshooting steps provided earlier. Please let us know the outcome so we can determine the next steps to assist you further.

Best regards,

Kenneth B.

Intel Customer Support Technician

[JedG_Intel]

Hi Clauded2D,

We have not heard back from you so we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician