Oops! something went wrong during the scan. -

[Henrikereys]

I'm trying to use Intel Driver & Support Assistant to scan a notebook with windows 10 to look for updated drivers for the same, but it's giving error, and displaying the message "Oops! something went wrong during the scan".  I usually use Chrome and Edge browsers, and the same thing happens in both. I'm asking for help from the community to solve this problem. Attached, I send information about my notebook.

[David_G_Intel]

Hello Henrikereys

Thank you for posting on the Intel️® communities. Please try the steps from article:

• Intel® Driver & Support Assistant (Intel® DSA) is not Detecting my Devices as I get Error: "Sorry, something went wrong while trying to scan."
  • https://www.intel.com/content/www/us/en/support/articles/000026895/software/software-applications.html

Regards, 

David G 

Intel Customer Support Technician 

[JosueO_Intel]

Hello Henrikereys,

Were you able to check the previous post?  

Let us know if you still need assistance.  

Best regards,  

Josue O.  

Intel Customer Support Technician

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards,  

David G. 

Intel Customer Support Technician