PayDay 2 incompatibility with driver 32.0.101.63xx

[Blank517]

As the title says, I have a severe screen flickering on an Intel i7-1255U with Intel Iris Xe Graphics when i play PayDay 2 in fullscreen with driver version 32.0.101.63xx

Downgrading to 32.0.101.6299 or older fix the problem.

[JedG_Intel]

Hello Blank517,

Thank you for posting on Intel Community Forum.

I'm sorry to hear that you're encountering an issue with PayDay 2. For me to do my investigation, I would appreciate if you could share the details below.

1. Is the issue isolated to PayDay 2?

2. Which digital gaming platform are you using to play the game (Epic Games, Steam, etc.)?

3. Do the issue only happen with full screen mode?

4. Which driver version are you having issues with specifically? There are 3 versions available after driver version 101.6299.

5. Please attach a short video clip of the issue.

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I'm looking forward to your response!

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Blank517,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Blank517,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician