Persistent Graphics Flickering and Black Screen Issues on Inspiron 15 3511

[Gualti]

Hello,

I am experiencing severe graphics issues on my Dell Inspiron 15 3511. After installing the latest graphics driver updates, I continue to face significant screen flickering, which occasionally leads to a complete black screen.

I have already tried rolling back to the previous driver version, but the problem persists.

Could you please provide guidance on how to resolve this? Are there any known fixes or recommended driver versions that address this problem?

Thank you for your support.

Best regards

[DeancR_Intel]

Hi Gualtiero, 

Thank you for contacting Intel Support regarding the severe graphics issues you're experiencing on your Dell Inspiron 15 3511, including screen flickering and occasional black screens after driver updates. 

I understand how disruptive these display issues can be, and I'm here to help you resolve them. I appreciate that you've already attempted to roll back to a previous driver version, which shows your proactive approach to troubleshooting. I recommend updating to the latest Intel graphics driver, which may contain fixes for the specific flickering and black screen issues you're experiencing: 

Latest Driver Download 32.0.101.7028 : Intel® Arc™ & Iris® Xe Graphics - Windows*

Since you've experienced issues with driver updates, I strongly recommend performing a clean installation using DDU (Display Driver Uninstaller) to ensure no conflicting driver remnants remain: 

DDU Instructions: https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html 

Clean Installation Process: 

Download DDU and boot into Safe Mode 
Use DDU to completely remove all graphics drivers 
Restart in normal mode 
Install the latest Intel graphics driver from the link above 
Restart and test for flickering/black screen issues 

To provide more targeted assistance, could you please share: 

Your current Intel graphics driver version 
When the flickering issues first started occurring 
Whether the issues occur during specific activities (gaming, video playback, general use) 

For more efficient troubleshooting and real-time assistance, I'd be happy to schedule a phone call to work through these display issues together. Please let me know your preferred callback time if you'd like to pursue this option. 

Please try the clean driver installation process and let me know the results. If the issues persist after the DDU clean installation, we can explore additional troubleshooting steps. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi Gualtiero, 

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician