Hi,
I’m experiencing a persistent screen flickering issue on my Dell Pro 14 Premium (PA14250) equipped with Intel Core Ultra 7 268V and Intel Arc integrated graphics.
Symptoms:
Flickering is most noticeable at low brightness levels or on dark backgrounds.
It frequently occurs when interacting with the system (typing, mouse movement, scrolling, etc.), which suggests a PSR resume-related behavior.
The issue persists even when all display power-saving options are disabled in Windows (Adaptive Brightness, VRR, Display Power Saving, etc.).
Steps I’ve taken:
Updated to the latest Intel Arc graphics driver (including beta versions).
Updated BIOS and EC firmware to the latest Dell version.
Tried disabling PSR (Panel Self Refresh) and DRRS (Dynamic Refresh Rate Switching) via Windows Registry by setting their values to 0 — but the flicker persists, meaning these settings appear to be ignored or overridden by the driver.
Dell confirmed this is not a BIOS issue, but likely related to the Intel GPU driver or firmware.
Request:
Could you please confirm if this flickering issue (PSR/DRRS not responding or toggling internally) has been acknowledged by Intel, and whether a fix is planned for an upcoming driver release?
Is there any known workaround to fully disable PSR/DRRS on OEM devices where the BIOS doesn’t expose those options?
Thank you for your time and support. I’m happy to provide SSU logs or video captures if needed for debugging.
For your reference, I’ve attached the link to my previous post that includes a detailed explanation of the symptoms along with a video demonstration. Although a helpful reply was provided earlier, the issue remains unresolved.
I would appreciate it if you could confirm whether Intel is already aware of this problem and if there are any plans to fix it in future driver updates.
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Hello EDLEE1,
Thank you for reaching out and for providing detailed information regarding the screen flickering issue on your Dell Pro 14 Premium (PA14250) with Intel Core Ultra 7 268V and Intel Arc integrated graphics.
I understand how inconvenient this issue must be, and I appreciate the steps you have already taken to troubleshoot it.
To assist further, may I kindly ask the following:
- When did the issue first start occurring? Was it after a specific update or change in the system?
- Have you tested the system using an external monitor? If so, does the flickering appear on the external display as well?
- Could you please provide us the SSU logs of your system? You can find instructions on How to get the Intel® System Support Utility Logs on Windows*
These details will help in understanding the behavior more clearly and in checking for any known issues or possible workarounds.
Thank you again for your patience and cooperation. I look forward to your response.
Best regards,
Kenneth B.
Intel Customer Support Technician
Thank you for your response.
It has basically been only about nine days since I purchased this laptop. The first time I noticed the issue was on October 2nd, while I was on a flight. I had to reduce the screen brightness, and that’s when I first saw the flickering.
Yes, I do use two external monitors, but the flickering does not appear on them, only on the built in display.
Sure, I’ve attached the TXT file generated after running the SSU tool.
Thank you very much for your support.
Hello EDLEE1,
Thank you for your response and providing the SSU logs. To help resolve your issue, kindly follow the steps below:
Download the Latest Graphics Driver
Execute a Clean Installation During Driver Installation
- Click the .exe to initiate the driver installation.
- Agree to the Intel Software License Agreement.
- Click the checkbox to Execute a clean installation.
- A clean installation removes all old drivers and restores Intel settings to the default value
- Click Start to begin the install.
- Reboot the system if prompted.
After completing all the steps mentioned above, may I kindly ask how it went? if issue persist, could you please provide us the latest SSU logs and provide a video of the issue if possible?
Looking forward to your response. Thank you!
Best regards,
Kenneth B.
Intel Customer Support Technician
Hello EDLEE1,
I hope you were able to try the troubleshooting steps I provided earlier. Please let me know the outcome so I can determine the next steps to assist you further.
Best regards,
Kenneth B.
Intel Customer Support Technician
Hello EDLEE1,
As I have not received a response, I will now proceed to close this inquiry. If you require further assistance, please feel free to submit a new question, as this thread will no longer be monitored.
Best regards,
Kenneth B.
Intel Customer Support Technician
