Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Pixel Format not accelerated

FZama
Beginner
2,400 Views

Hi, i was trying to play some games an i got that error. Searching in the net i read than i have to update my graphics driver and i used the INTEL DRIVER UPDATE UTILITY 2.2 and it got this message: "no drivers were detected for your product". Im using windows 10 and my pc its a toshiba satellite L655-SP6004M. I hope somebody can help me out. Thanks.

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Allan_J_Intel1
Employee
1,401 Views

Based on the specifications for your Toshiba computer, you are currently running Intel® HD Graphics, this is the first generation graphics. Please bear in mind that first generation graphics does not have support for Windows 10.

See the list of supported operating system:

http://www.intel.com/support/graphics/sb/CS-034343.htm Graphics Drivers — Supported Operating Systems

Allan.

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Allan_J_Intel1
Employee
1,402 Views

Based on the specifications for your Toshiba computer, you are currently running Intel® HD Graphics, this is the first generation graphics. Please bear in mind that first generation graphics does not have support for Windows 10.

See the list of supported operating system:

http://www.intel.com/support/graphics/sb/CS-034343.htm Graphics Drivers — Supported Operating Systems

Allan.

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CFost6
Beginner
1,401 Views

so you are saying that I now have windows 10, but I'm not supposed to? I have gen 1 too I think, and if that's true, I need to somehow upgrade it or maybe get a new computer. this problem has been driving me crazy

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Allan_J_Intel1
Employee
1,401 Views

You are currently running hardware that was not developed for your operating system. If you need updated driver for your operating system, try Windows Updates from Microsoft.

Allan.

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