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Apres avoir quitté un jeu, mon bureau disparait. fond d'écran gris depuis la dernière mise à jour.
obligé de redémarré mon pc pour avoir mon bureau…
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Hello ArthurA
Veuillez noter que je ne peux vous soutenir qu’en anglais. J’ai utilisé un outil de traduction Web pour traduire cette réponse, il se peut donc qu’il y ait une traduction inexacte.
Thank you for posting in the community. To better understand your situation, let's begin with your system information. Could you please provide the GPU model and driver version currently installed on your system? Additionally, is this the first time the issue has occurred, or has it repeated since then?
Best regards,
Dhanniel M.
Intel Customer Support Technician
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C'est la première fois qu'il m'arrive ce genre de choses.
Cordialement Arthur Avril.
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Hello ArthurA,
I have a few additional questions to help me fully understand the situation you're experiencing. Please answer the following:
- Did the issue occur after a driver update or a Windows Update?
- Have you tried testing with different driver versions?
- Have you used Display Driver Uninstaller (DDU) to completely remove the drivers and install a new one?
- Does this issue occur with one specific game or across multiple games?
- Does this happen when using browsers or other applications?
- Have you conducted any other troubleshooting steps?
Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool willHow to get the Intel® System Support Utility Logs on Windows
Best regards,
Dhanniel M.
Intel Customer Support Technician
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Honnêtement je n'ais jamais été aussi embêter avec une carte graphique... Le problème est survenue après une de vos mise à jour.
Non je n'ais pas utilisé DDU... Faut-il le faire à chaque que vous sortez une mise à jour ?! Si c'est le cas à quoi sert vos logiciel de mise à jour si je dois passer par un autre? J'ai jamais eu de problème avec nvidia sachez le.
Je suis sur Skyrim. je n'écoute pas de musique en même temps, je n'ais pas de navigateur en même temps.
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Hello ArthurA,
DDU is typically used if you've updated the driver without selecting the "Customize Installation" and "Clean Installation" options. A clean installation removes previous drivers before installing a new one, ensuring that no remnants of old drivers remain that could conflict with the new installation. I would like to know if the issue of the display disappearing and turning the wallpaper gray is occurring frequently with the latest driver or if it was a one-time event.
Additionally, could you try using DDU to remove the current driver and then install a fresh one for troubleshooting? Please follow the steps below:
- Download Display Driver Uninstaller (DDU)< software and extract the file.
- Open DDU ****.exe and run extract program.
- Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)
- Go to the DDU extract path and double-click the Display Driver Uninstaller.exe to open DDU.
- Click Close in the Options window.
- Select device type to GPU and select device to INTEL.
- Click Clean and restart or Clean and Shutdown depending on your needs
- Wait the software to finish the process and auto reboot Windows to the normal mode or shutdown.
Best regards,
Dhanniel M.
Intel Customer Support Technician
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Hello ArthurA,
I wanted to check in to see if you have used DDU to test whether it resolves the issue. Please let me know the results after implementing this recommendation.
Best regards,
Dhanniel M.
Intel Customer Support Technician
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Hello ArthurA,
I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.
Best regards,
Dhanniel M.
Intel Customer Support Technician
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