Poor Performance with Ryzen 2600

[DieterMeier]

Hi!

Very bad frame pacing on following configuration:

Games: every game I tested had horrible framepacing and sometimes also low fps even with 20 year old games, no matter whether it was high or low settings. Games tested at native resolution. After I switched back to my 1050 TI everything worked again.

Resizeable BAR and above 4G decoding are on.

But what pisses me off the most is a lack of communication from Intel. Why can't anyone make it clear if the problem can be fixed with a driver update or not. I had to return the card because I have to send it back within 14 days to get a refund. Would have kept it if Intel had made a statement that the problem can be fixed with a new driver. Also a clarification would be necessary if the GPU really needs a Zen 2 CPU or newer or if it's enough to have working resizable BAR.

Info from dxdiag:

------------------
System Information
------------------
Time of this report: 1/11/2025, 15:01:30
Operating System: Windows 11 Home 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
Language: German (Regional Setting: German)
System Manufacturer: Micro-Star International Co., Ltd
System Model: MS-7B86
BIOS: A.I5 (type: UEFI)
Processor: AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16310MB RAM
Page File: 8099MB used, 9233MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.6.5
DxDiag Version: 10.00.22621.3527 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

---------------
Display Devices
---------------
Card name: Intel(R) Arc(TM) B580 Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) Arc(TM) B580 Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_E20B&SUBSYS_11008086&REV_00
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 20270 MB
Dedicated Memory: 12116 MB
Shared Memory: 8154 MB
Current Mode: 2560 x 1440 (32 bit) (59Hz)
HDR Support: Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.662109,0.330078), Green(0.303711,0.614258), Blue(0.149414,0.061523), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: DELL P2418D
Monitor Id: DELD0C1
Native Mode: 2560 x 1440(p) (59.951Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: AdvancedColorSupported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_d004c537b46a7c28\igd9trinity64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_d004c537b46a7c28\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_d004c537b46a7c28\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_d004c537b46a7c28\igd12umd64.dll
Driver File Version: 32.00.0101.6256 (English)
Driver Version: 32.0.101.6256
DDI Version: 12
Feature Levels: 12_2,12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 3.1
Hardware Scheduling: DriverSupportState:Stable Enabled:True
Displayable: Supported
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:True Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 26.12.2024 01:00:00, 26058288 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B78E66-A14B-11CF-46FB-6531AFC2ED35}
Vendor ID: 0x8086
Device ID: 0xE20B
SubSys ID: 0x11008086
Revision ID: 0x0000
Driver Strong Name: oem22.inf:5f63e534fed5c1ae:BMG_IAG_E20B:32.0.101.6256:PCI\VEN_8086&DEV_E20B
Rank Of Driver: 00CF2001

Best regards.

[AlHill]

You do not meet the ARC requirements:

https://www.intel.com/content/www/us/en/support/articles/000091128/graphics/intel-arc-dedicated-graphics-family.html

Doc (not an Intel employee or contractor)
[W10 is today's XP ]