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22765 Discussions

Problem with HDMI and Windows 8.1

ATorr9
Beginner
‎05-06-2015 06:53 AM
1,904 Views

Hi,

I had been working with two screens, one with VGA and another HDMI/DVI port, using Windows 8 until I updated it to Windows 8.1 where I have problems to see my desktop using HDMI/DVI ports. I can only see my desktop using a monitor with VGA port and whenever I connect a second monitor with HDMI/DVI port the monitor with VGA port turns black and I could no longer see my desktop. If I turn on my computer using a monitor with HDMI/DVI port I cannot see the Windows 8.1 welcome screen.

These are the specifications of my machine:

P8H67-M EVO ASUS motherboard http://www.asus.com/Motherboards/P8H67M_EVO/HelpDesk_Download/ http://www.asus.com/Motherboards/P8H67M_EVO/HelpDesk_Download/

Intel H67 Chipset Support Rev.568.07

I installed the latest version of the graphic driver using the Intel Driver Update Utility: Intel HD Graphics Driver for Windows* 7/8/8.1 64-bit Version 15.28.23.64.4101. Note: my monitor screen with VGA port turned black after I installed this driver and I had to shut down my computer pressing the turn on/off button of my computer. I turned on my computer again with a screen with VGA port and I see that the driver was successfully installed but the problems with HDMI/DVI ports persists.

Can someone help me out please?

Thanks!

Best,

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Allan_J_Intel1
Employee
‎05-07-2015 09:02 AM
1,063 Views

I have been able to connect HDMI monitor using high quality cable http://www.amazon.com/Video-Audio-Gold-Plated-Connectors-Black/dp/B00NKOIIRA/ref=sr_1_3?ie=UTF8&qid=1424711436&sr=8-3&keywords=20276+cable 20276 with the latest Intel® HD Graphics 3000 driver version 4101.

I would recommend contacting your computer manufacturer for possible warranty options on the HDMI ports.

Allan.

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ATorr9
Beginner
‎05-07-2015 09:13 AM
1,063 Views
In response to Allan_J_Intel1

Do you think it is a hardware problem? I don't think so, in Windows 8 works pretty well. The problem is when I used Windows 8.1...... I think the Intel driver has still some bugs on Windows 8.1.....

Best,

In response to Allan_J_Intel1
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Allan_J_Intel1
Employee
‎05-08-2015 07:59 AM
1,063 Views
In response to ATorr9

The driver versions 4101 has been working on my computer using HDMI connection. I recommend contacting your computer manufacturer for further assistance.

Allan.

In response to ATorr9
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