Problem with integrated laptop graphics

[Martin_Mormak]

I have integrated graphics 

Intel(R) UHD Graphics

Driver version: 31.0.101.4255

Driver date: 3/16/2023

DirectX version: 12 (FL 12.1)

Physical location: PCI bus 0, device 2, function 0

And use Windows 11 Pro 24H2 (OS Build 26100.3476)

But when I turn off my laptop after again turn on main laptop display doesn't works, I have black screen, I must use external monitor to uninstall graphic adapter and after restart everything works fine until I again turn off my laptop.

Can somebody help me with what can be problem? And how to solve it?

[VonM_Intel]

Hi, Martin_Mormak.

Thank you for posting in our Community. Black screen issues on laptops can stem from various factors such as graphics driver conflicts, Windows 11 updates, driver compatibility issues, power settings, or firmware-related problems. These issues may also arise after a graphics driver update due to incompatibility with new settings or power plan conflicts. To assist you better, could you confirm if you're using an OEM laptop (like MSI, Asus, Acer, etc.) or an Intel NUC laptop? I'd like to delve deeper into specifics such as the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could help identify the underlying cause of this issue. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance.

Additionally, when you mentioned uninstalling the graphics driver, could you clarify whether you reinstalled the same driver version or tried a different one? If you used a different version, could you please share where you obtained it?

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Martin_Mormak.

Thank you for providing the details of your laptop and the SSU data via email. I understand your concern about updating the driver without a second monitor for testing. I see that you have a laptop. Since this is an OEM (Lenovo LOQ 15IRH8 Storm Grey) original equipment manufacturer device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system, nevertheless, I will do my best to assist you with your concern.

I noticed in the SSU logs you shared that your system also has an NVIDIA GeForce RTX 4050 laptop GPU. Have you tried disabling Intel(R) UHD Graphics in Device Manager and using the NVIDIA GPU to see if the issue persists? You also mentioned uninstalling the Intel graphics driver. Did you use DDU to completely remove the current graphics driver? I apologize for the set of questions, but sometimes pinpointing the cause requires exploring various factors.

Best regards,

Von M.

Intel Customer Support Technician

[Martin_Mormak]

Hello,

Thank you for your response. I tried disabling Intel(R) UHD Graphics in Device Manager and used the NVIDIA GPU instead, and my screen now works correctly.

As for DDU, I did not use it; I only used Device Manager to uninstall and update the graphics drivers.

Good news for me—I tried restarting my notebook, and everything looks fine, so my problem is solved now.

Thank you for your support.

[VonM_Intel]

Hello, Martin_Mormak.

That’s great to hear! I am glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, I will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel.

Best regards,

Von M.

Intel Customer Support Technician