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22748 Discussions

Problem with intel HD 4000 driver

JAriz1
Beginner
‎07-03-2014 07:55 AM
1,710 Views

Hello, I was playing Rocksmith 2014 when I get the "DRIVER IRQL NOT LESS OR EQUAL (igdkmd64.sys)" error. Surfing the net I found out that this error can be solved updating the graphic driver. I have a LENOVO ideapad p500 Touch with a intel HD Graphics 4000 and windows 8.1. I tried to update the graphic driver, using this link https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23885&lang=spa&OSVersion=Windows%208.1%2C%2064%20bits*&DownloadType=Controladores Centro de descargas, but i couldn't because the operating system says that the driver i have is the last one; even when It isn't.

I would like to know how to update the driver or how to solve the "DRIVER IRQL NOT LESS OR EQUAL (igdkmd64.sys)" error when I'm playing.

 

Thank you

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Kevin_M_Intel
Employee
‎07-04-2014 09:02 AM
851 Views

Hi JL_nobody,

I am sorry you are having problems but let me help you.

All the information you have provided is very helpful. Can you please try installing our latest graphics driver? Here you can get it:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3712&DwnldID=23884 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3712&DwnldID=23884

If you find problems during the installation, please try the steps mentioned here:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

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