Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Percysr
Beginner
154 Views

Problems with Intel® UHD Graphics 750

I just bought this processador i7-11700 , all is ok but when it displays a QR code or when I am using a form or excel, has problems for show it. when I uninstall it all is ok, you know what is the problem? 

Example: Whatsapp, you see code it is not correct:

 

Percysr_0-1619666851797.png

Excel: 

Percysr_1-1619666943231.png

can you help to me?

7 Replies
DeividA_Intel
Moderator
127 Views

Hello Percysr,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-  


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  


  


2. Provide the Report for Intel® Graphics Drivers: 

- https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html 



3. Have you updated Windows, including optional updates?


4. Have you tried with the drivers from your motherboard manufacturer?


5. Have you tried different monitors/TV and cables?






Regards,  


Deivid A. 

Intel Customer Support Technician 


DeividA_Intel
Moderator
109 Views

Hello Percysr, 


  


Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


Voloom
Beginner
94 Views

I have the same problem with QR-code in web.whatsapp.com.

i7-11700 (UHD 750), Windows 10 Pro (20H2), graphics driver 27.20.100.9466.

Provided links to support utilities are broken

Strif
Beginner
63 Views

Hello. I have two i5-11600 processors. And on two PCs I have the same problem with displaying qr code in watsapp app. In addition, there are problems with displaying some elements in a web browser just like Percysr have in Excel.
Other characteristics of PC1: ASRock Z490 Extreme4 (Bios
P1.70), Microsoft Windows 10 Pro 10.0.19042.685 (Win10 20H2 October 2020 Update), igfx_win10_100.9466.
Other PC2 Features: ASRock Z490 Steel Legend (Bios
P1.90), Microsoft Windows 10 Pro 10.0.19042.685 (Win10 20H2 October 2020 Update), igfx_win10_100.9466.

DeividA_Intel
Moderator
30 Views

Hello Percysr,



Tanks to the community members, I noticed the problem with the links provided and I will share them again:


-Intel® System Support Utility: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

-Report for Intel® Graphics Drivers: https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html


Also, do not forget to add the information for the questions asked.




Regards,  


 

Deivid A.  

Intel Customer Support Technician  


Voloom
Beginner
21 Views

Hello Deivid,

 

Thank you for reply.

Please find attached reports.

Strif
Beginner
6 Views

Hi again.

1. Done.

2. Done.

3. Yes, updated to the latest update. And today I even reinstalled the system with a fresh Windows 10 image.

4. The driver from the motherboard manufacturer is older than yours (9127). And it does not support intel i5-11600 as far as I understand.

5. Yes, I tried to connect via hdmi and display port on the monitor. And I tried to connect via hdmi on the TV. Changed cables.

Reply