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Problems with Iris Xe Graphics Updates

TinyKiecoo
Beginner
1,415 Views

My PC cannot detect latest driver updates. There are updates shown on official Intel websites, but i cannot find any updates neither on device manager nor Intel Graphics Command Center. I'm sure the updates on websites matches my graphics.

My driver is 30.0.101.1003 currently which is automatically installed by Windows, and the latest is 31.0.101.3616. My question is why my system doesn't give me updates automatically, and will I have problems if I use the latest driver?

Actually I have tried these updates and they do work better. But Windows always automatically roll back to older ones. It deeply bothered me. I would appreciate it if you could help me. Thanks a lot.

Here are screenshots that shows my problem.

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Hugo_Intel
Moderator
1,307 Views

Hello TinyKiecoo

  

I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 

  

Best regards,  


Hugo O.  

Intel Customer Support Technician. 


View solution in original post

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Hugo_Intel
Moderator
1,363 Views

Hello TinyKiecoo


Thank you for posting on the Intel Communities. I am sorry to hear that you are experiencing issues when trying to update the graphics driver on your system.


The updated version of the driver should work with the same with no issues, however, we recommend that you use the drivers provided by your motherboard or system manufacturer as they are optimized for the specific system. The drivers on the Intel website are generic.


Please follow the steps in the following article to troubleshoot this issue:

Windows* Update Keeps Rolling Back Graphics Driver to a Previous Version


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Moderator
1,308 Views

Hello TinyKiecoo

  

I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 

  

Best regards,  


Hugo O.  

Intel Customer Support Technician. 


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Hugo_Intel
Moderator
1,274 Views

Hello TinyKiecoo


We're glad to know the information helped. Hopefully, it will help other community members. Since the thread is now solved, we will close it. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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