Graphics
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Quantization Range range keeps resetting

User101
Beginner
1,468 Views

Every time the screen goes off, or the computer gets into suspensions or some idle state, the Quantization Range falls back to Limited instead of Full. It doesn't reflect in the control center, however. The control legend remain set to "Full" although it is set to Limited range. In order to fix it I have to set the control to Limited and then again to Full. This is an issue I have reported a couple of times in the past to support and have been suggested to use the latest driver. Obviously that's the first thing I do with my computer drivers. And release after release I'm still waiting for it to be fixed with no luck. It is a video driver related issue and some Microsoft sided ACPI problem. All but not mine. I have provided details and several logs to support once I was asked in the past. 

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Hugo_Intel
Employee
1,426 Views

Hello User101


Thank you for posting on the Intel Communities. I am sorry you are experiencing issues with the settings from the Intel® Graphics Command Center getting reset.


  • So we can further assist with this issue, please share with us the following information:
  • Create a log file with the Intel® System Support Utility and attach it to your response to get more information on the hardware configuration. 
  • Create a System report following these instructions. Only use the instructions under Intel Graphics Command Center (Intel GCC).
  • If possible share a video showing this issue.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
1,403 Views

Hello User101

  

I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 

  

Best Regards,  


Hugo O.  

Intel Customer Support Technician. 


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User101
Beginner
1,387 Views

The short version of the issue is : The video driver won't keep Full range enabled when color setting is set to YCBCR. It works under RGB. That is for Display handling and not video handling.  This happens with several hardware configs and different OS.

I have been suggested several solutions. None will work so please investigate the issue before instructing me to use a different driver versions. As I have been requested several times by support inbox. If you need more data, please refer to some of the detailed reports I have already sent in the past to support. I'm open to any other technical solution and experimental driver addressing the issue you may suggest . And the files attachments in this forum should be private to avoid data scavenge. Only available to moderators. 

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Hugo_Intel
Employee
1,346 Views

Hello User101


Thank you for the information. Based on the log files that you provided you are using an older driver version and also an Insider version of the Windows Operating System build 25381. Before we further look into this, please update to the latest available driver for your system version 31.0.101.4382, and also please test a stable version of the Operating System. The latest version of Windows 11 is 22621.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
1,312 Views

Hello User101


Please let us know if you were able to follow and complete the advise steps in my previous posts and if the issue still persists.


Best regards,


Hugo O.

Intel Customer Support Technician.


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User101
Beginner
1,303 Views

Really sorry but it is a waste of time for me. Of course the driver has been tested on different Windows versions. And different drivers versions. None of them work in any given situation. I'm here just as a reminder there is an issue still present . 

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Hugo_Intel
Employee
1,249 Views

Hello User101


Thank you for your feedback. Taking a further look based on previous interactions I see the issue you reported has already been passed to the corresponding team. Allow me to check what else we can do in regard to this issue, I will post back once I have more information for you.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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User101
Beginner
1,216 Views
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Hugo_Intel
Employee
1,199 Views

Hello User101


Upon checking this issue with our team we want to let you know that our main focus at the moment is on the Intel Arc Control Software being this the priority, no development resources are being put on the Intel® Graphics Command Center and at this point is unlikely the bug will be fixed in the future, however, we really appreciate your feedback and support. Please look forward to future updates on Intel Arc Control that should add features and improve functionality.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
1,132 Views

Hello User101


I see there are no further questions related to this topic so we will proceed to close this thread. Feel free to open a new topic if you need further assistance. 

   

Best Regards,  

 

Hugo O. 

Intel Customer Support Technician. 


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