Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Community Manager
1,143 Views

Quantization Range value in Control Panel does not persist after reboot (Windows 10 Pro)

Jump to solution

I was originally having a problem, with my mouse cursor not showing in the Google Chrome Developer Mode. It was fixed by changing the Quantization Range value to Full Range, as per this StackOverflow page:

https://stackoverflow.com/questions/36200512/cursor-not-showing-in-device-mode-google-chrome Cursor not showing in Device Mode (Google Chrome) - Stack Overflow

However, every morning the problem re-appears when I turn on my computer. I need to go into the Intel Graphics Control Panel, change the Quantization Range value (which is already on Full Range) to something else, click apply, change it back to Full Range, click apply again, then exit the control panel. The issue is then resolved.

 

It seems to me that the value is being saved by the control panel, but not actually being applied (by the driver?) upon system boot. System information is below:

Intel(R) HD Graphics 530

Report Date: Monday, July 23, 2018

Report Time [hh:mm:ss]: 12:35:50 PM

Driver Version: 21.20.16.4534

Operating System: Windows* 10 Pro (10.0.17134)

Physical Memory: 32640 MB

Vendor ID: 8086

Device ID: 1912

Device Revision: 06

Video BIOS: 1031.0

Tags (1)
0 Kudos

Accepted Solutions
Highlighted
Community Manager
25 Views

Hello rparker-cornick,

I am sorry to hear you are having issues with this matter.

I have tested two of our systems with the latest driver, and the configuration for the Quantization Range is saved upon restart. Please, update your driver to the latest version: https://downloadcenter.intel.com/download/27892/Intel-Graphics-Driver-for-Windows-10?product=88345 Download Intel® Graphics Driver for Windows® 10. Use these steps for the proper installation: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html Manually Install an Intel® Graphics Driver in Windows® 10 and...

Please, let me know how it goes.

Regards,

Amy C.

View solution in original post

3 Replies
Highlighted
Community Manager
26 Views

Hello rparker-cornick,

I am sorry to hear you are having issues with this matter.

I have tested two of our systems with the latest driver, and the configuration for the Quantization Range is saved upon restart. Please, update your driver to the latest version: https://downloadcenter.intel.com/download/27892/Intel-Graphics-Driver-for-Windows-10?product=88345 Download Intel® Graphics Driver for Windows® 10. Use these steps for the proper installation: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html Manually Install an Intel® Graphics Driver in Windows® 10 and...

Please, let me know how it goes.

Regards,

Amy C.

View solution in original post

Highlighted
Community Manager
25 Views

Excellent, that seems to have solved the problem.

0 Kudos
Highlighted
Community Manager
25 Views

We are glad to hear that!

If you need further assistance let us know.

Regards,

Amy C.

0 Kudos