Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
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Question about IDSA web page

CStew2
New Contributor I
413 Views

When I do the scan, for new graphics software/drivers.

The message displayed is:-

No supported driver or software updates are available for your system.

Does that mean that my drivers/software is up to date?

Thanks in advance

 

 
 
Labels (1)
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6 Replies
AlHill
Super User
409 Views

Look at the IDSA exclusion list.  Does your device fall under any of those exclusions?

Doc (not an Intel employee or contractor)

CStew2
New Contributor I
393 Views

@AlHill 

Nope it does not as it is running 

Edition Windows 10 Pro
Version 20H2
Installed on ‎09/‎06/‎2020
OS build 19042.804
Experience Windows Feature Experience Pack 120.2212.551.0

Also, Device name DESKTOP-8LR2ME6
Processor Intel(R) Core(TM) i3-4170 CPU @ 3.70GHz 3.70 GHz
Installed RAM 8.00 GB (7.87 GB usable)
Device ID 4665C964-942D-4794-8AAE-7396C05172AA
Product ID 00330-80000-00000-AA213
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

There is a zip file with detailed system report in Chrome HTML format

 

 

 
n_scott_pearson
Super User Retired Employee
406 Views

No. This means you have no related drivers or software packages that are supported for download on your system. If you had any (and they were all up to date), you would have received the "Your Intel® drivers and software are up to date." message.

...S

CStew2
New Contributor I
397 Views

@n_scott_pearson 

I do have Intel HD 4400 graphics drivers.

That message must be an error

n_scott_pearson
Super User Retired Employee
376 Views

I have systems with Intel HD Graphics 4600 and it isn't supported either. I think that they may have excluded these HD Graphics solutions because there were Intel Desktop Boards that supported these processors. This shouldn't be the case; these processors are active products and this should be regardless of the discontinuance of the Desktop Board products. 

...S

 

 

Sebastian_M_Intel
Moderator
366 Views

Hello CStew2, 

 

Thank you for posting on the Intel® communities.   

 

I could see that you have contacted us internally regarding this matter, and our internal case is being investigated. 

 

To avoid duplication of efforts, we will close this inquiry. All the support will continue through the internal case. 

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician


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