Random Screen Flickering and Blackouts on Dual Monitor Setup

[benne]

Hi everyone,

I recently upgraded to an Intel Arc A750 GPU and have been running into a frustrating issue with my dual-monitor setup. Every so often, one or both screens flicker or go completely black for a second before coming back. It happens randomly—sometimes while gaming, other times just browsing or watching videos.

Here’s my setup:

• GPU: Intel Arc A750 (latest drivers installed via Intel Driver & Support Assistant)

• CPU: Intel Core i5-12600K

• Motherboard: ASUS Z690

• Monitors: 1x 144Hz (DisplayPort), 1x 60Hz (HDMI)

• OS: Windows 11 Pro (fully updated)

I’ve tried reinstalling drivers with a clean install, changing cables, swapping ports, and even disabling adaptive sync, but the problem still persists. Event Viewer doesn’t show much aside from “Display driver stopped responding and has recovered” on some occasions.

Has anyone else experienced random flickering or blackouts with Arc GPUs on dual-monitor setups? Is there a known fix or specific driver version that’s more stable?

Thanks in advance for any help!

[JezreelZ_Intel]

Hi benne,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

1. Can you confirm if the issue occurs with both monitors simultaneously, or does it affect one monitor more than the other?
2. Have you tried using different cables or ports for each monitor to see if the issue persists?
3. Have you tried adjusting the refresh rate settings for each monitor to see if it affects the issue?
4. Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus?
5. When did the issue start? Was it after a specific driver update or game patch?
6. Have you used Display Driver Uninstaller (DDU) to completely remove all residual drivers and installed a new one?
7. Have you tried adjusting the graphics settings?
8. Could you provide a screenshot of your in-game display and graphics settings?
9. Which gaming platform did you use to download the game?

I would also like to obtain 3 CapFrameX log to thoroughly analyze the FPS performance. Kindly ensure that the game would run for a minimum of 3 minutes each.

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Jezreel Z.

Intel Customer Support Technician