Repeated Prompt to Install .NET to Install Iris Xe Drivers; Installation Not Working, Nonetheless.

[dos16]

Every time I try to install a new Iris Xe driver, I keep getting a prompt to install .NET 8.0.0. Even though I have, numerous times. I'm sure that this is a bug, yet is there any way to work around it?

[Mike_Intel]

Hello dos16,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. What is the model of your processor?
2. What is the brand and model of your system?
3. Was it working fine before?
4. Can you share screenshot of the issue?
5. How did you update the driver?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[dos16]

1.  12th Gen Intel(R) Core(TM) i5-1235U 1.30 GHz

2.  HP Pavilion x460 2-in-1 Laptop 14-ek0xxx

3. All driver updates were working fine before, yet it seems this specific path requires the .NET framework, incidentally having a bug.

4.

5. I've tried to use: the Intel Driver & Support Assistant and manually install the driver.

[Mike_Intel]

Hello dos16,

Thank you for the update.

Please try the following steps:

1. You can download .NET framework here: https://dotnet.microsoft.com/en-us/download/dotnet/7.0
2. Then install the latest driver. You can download the latest driver here: https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[dos16]

I've downloaded both the 7.0 and 8.0 versions of the .NET Runtime, yet the error still occurs (as seen in the images). I'm quite adamant that this is a bug with the driver/installer itself.

[Mike_Intel]

Hello dos16,

Thank you for the update.

To be honest, other customers are not having this issue during the installation of the same driver.

It is possible that this is more on the OS side. Have you tried contacting Windows support about this?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello dos16,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[dos16 · Accepted solution]

I managed to fix the issue by running the following commands in an Administrator Command Prompt

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

 sfc /SCANNOW

Apparently the issue was a corrupted file, which the latter command seemed to fix.

[Mike_Intel]

Hello dos16,

Thank you for the update and I am glad that you were able to fic the issue.

And also, thank you for sharing the fix which indeed more on the OS side since there was a corrupted file.

Since you already tagged the case as "solved", I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician