Reply to Jean regarding monitor setup

[Peterv63]

Hi Jean,

thank you for coming back to me so quickl.

For the system check I did use the tool implemented in the windows 10 software.

Here I checked for graphic cards. The windows system did show the driver for this graphic card to be up to date but there might be better cards or drivers on the Web.

On the web I could find this graphic card.

Graphic card used on my laptop:

- Intel (R) UHD Graphics 605

I can set one monitor at a time on the HDI socket on the laptop.

In order to connect the second monitor I did use:

- HAMA Adapt USB A to USB C

- HAMA Adapt with multiple sockets

--> HDMI socket

--> 2x USB A

--> 1 x USB C

- VWRHAR 3 in 1 out 4K HDMI SWITCH

- Amazon 3 HDMI in 1 HDMI out

None this worked.

The Laptop only does recognise the one monitor connected via the HDMI socket

As my laptop set up does not allow to submit the report via the link provided by you please find attached a copy of the system check conducted

with the Intel SSU-link you have provided me with.

Many thanks for your support so far.

Attached find the reprot of the Intel system check

Best regards

Peter

[DeividA_Intel]

Hello Peterv63,  

Thank you for posting on the Intel® communities. I understand that you having an issue with your monitor related to the HDMI. To have a better view of this issue, please provide the following:

1. Can you provide more details about this issue?

2. Did you change the monitor output when connected to a different cable?

3. Do your monitor and laptop only have HDMI ports?

4. What is the brand and model name of your monitor?

5. Did you test a different monitor?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Peterv63]

Hello Deivid,

1)  I have one external monitor connected to my laptop acer aspire 3

I would like to add a second external monitor.

The laptop is having only one HDMI socket

Connecting the second external monitor via adapter to the laptop does not solve the problem the laptop does not show the second extenal monitor.

2) Both monitor can be connected via the HDMI socket to the laptop with any HDMI cable available, so my gues is that the problem is with the graficcard of the laptop.

3) The laptops are having  one HDMI port and one VGA Port

The laptop is having one HDMI port, one ethernet port and three USB ports type A.

4)   Brand of  laptop and type acer aspire 3 

Device name:                        DESKTOP-2MNOKR6

Processor:                             Intel(R) Pentium(R) Silver N5030 CPU @ 1.10GHz 1.10 GHz

Installed RAM:                      8,00 GB (7,81 GB verwendbar)

Systemtype:                          64-Bit-Betriebssystem, x64-basierter Prozessor

Edition                                     Windows 10 Home

Version                                    22H2

Build of operating system   19045.3448

Windows feature experience pack  1000.19044.1000.0

5) The brand of the two external laptops is PELQ I have used them on a company laptop with two HDMI ports and they did work.

6) I have no different monitors.

I would need support as the problem is not solved .

Many thanks in advance

Best regards

Peter

[DeividA_Intel]

Hello Peterv63, 

I would like to know if you still have issues with your monitor and monitor setup, let me know if you require additional assistance. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Peterv63,  

I was checking your thread and noticed that we have not heard back from you. I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

Regards,  

Deivid A.  

Intel Customer Support Technician