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Resident Evil Requiem D3D error 24 DeviceRemovedReason (Intel) B580

Jeasonzhan123GO
Beginner
‎03-06-2026 02:09 AM
808 Views

Hello，

I am having D3D error 24 while playing Resident Evil Requiem.

  • The game was purchased from Steam.

  • I have tried both enabling and disabling Resizable BAR, but the error still occurs.

  • I have also tried adjusting the graphics settings.

  • No other monitoring software was running during gameplay.

 

CPU：AMD R5 9500F

RAM：16G （XMP disable）

GPU：Intel B580

 

Please see the attached screenshots for details.

Snipaste_2026-03-06_17-55-15.png

 

Snipaste_2026-03-06_17-49-04.pngSnipaste_2026-03-06_17-49-52.pngSnipaste_2026-03-06_17-50-04.pngSnipaste_2026-03-06_17-50-20.pngSnipaste_2026-03-06_17-50-44.pngSnipaste_2026-03-06_17-50-52.pngSnipaste_2026-03-06_17-54-19.png

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BuenoS_Intel
Moderator
‎03-09-2026 01:45 AM
684 Views

Hi Jeasonzhan123GO,

 

Thank you for contacting us regarding the D3D error 24 you're experiencing with Resident Evil Requiem on your Intel B580 graphics card. I understand this issue is occurring despite your troubleshooting efforts with Resizable BAR and graphics settings adjustments.

To better assist you in resolving this issue, I would like to request the following:

  1. Please run and provide an SSU (Intel® System Support Utility for Windows*) report so we can analyze your complete system configuration and identify any potential compatibility issues.
  2. Please perform a clean driver installation using DDU to eliminate any potential driver conflicts.
  3. Could you please provide a screenshot of your game settings in English?

Once we receive this information, I'll be better positioned to diagnose the root cause and provide you with an effective solution.

 

Thank you for your patience, and I look forward to your response.

 

Best regards,

Bueno S.

Intel Customer Support Technician

 

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BuenoS_Intel
Moderator
‎03-11-2026 08:11 PM
627 Views

Hi Jeasonzhan123GO,


I hope you are doing well. I would like to kindly follow up regarding my recent recommendation and check if there are any updates at your convenience.


Please feel free to let me know if you need any clarification. I would be happy to assist.


Thank you, and I look forward to your response.


Best regards,


Bueno S.

Intel Customer Support Technician


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KentRusselP_Intel
Moderator
‎03-16-2026 11:26 PM
438 Views

Hi Jeasonzhan123GO,

 

As we haven’t received a response, I will proceed to close this inquiry. Should you require further assistance or have additional questions, please feel free to submit a new request. Kindly note that this thread will no longer be monitored once closed. 


Best Regards,

 

Kent Russel P.

Intel Customer Support Technician


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