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PGorb
Beginner
1,341 Views

Resolution issue

Hello, Team,

I asked for your help before with the same issue but nothing helped me.

I found out that when I launch games on my PC I receive a notification from the system that the resolution was changed to 800x1280 while everywhere in all the res settings it is set to 1280x800.

I do not understand why the system changes the resolution automatically to an absolutely wierd one.

This issue occurs on all the possible driver versions.

Please tell me what information do you need for diagnostics.

Tags (1)
0 Kudos
4 Replies
AlHill
Super User
117 Views

Run this utility and attach the results:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility for Windows*

Then, one of the Intel support agents can help you.

Doc

PGorb
Beginner
117 Views

Thank you, sending the log in the attached file.

idata
Community Manager
117 Views

Hello Mr.Cluwe,

 

 

Thank you for joining this Intel Community.

 

 

I understand that the screen resolution of your games changes automatically. I would like to assist you.

 

 

Because you have tried installing several graphics drivers, I recommend you to perform a clean install of the latest Intel graphics driver to remove older drivers that may be causing system conflicts.

 

 

You may follow these steps:

 

 

1.Disconnect your unit from the internet.

 

2.Uninstall both the Intel Graphics driver and the Intel Display audio driver. To do this, please follow the steps on the link below under these sections:

 

-Uninstalling the Intel Graphics Driver via the Device Manager Method

 

-Uninstalling the Intel® Display Audio Driver or the Intel® HDMI Audio Driver via the Device Manager Method.

 

https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html

 

 

3.Restart your computer. Go to the device manager and check if Windows installed another version of the graphics driver. If it does, please remove it and restart your computer one more time. Repeat the process until you get the Microsoft Basic Display Adapter.

 

4.Once you do, please proceed with the clean install of the latest graphics driver version:

 

https://downloadcenter.intel.com/download/27417/Intel-Graphics-Driver-for-Windows-15-33-?product=855...

 

 

5.Once the latest driver has been installed, you may enable the internet connection again.

 

 

If the issue persists, please provide two or three games that automatically change the screen resolution.

 

Also, how are you launching the games?

 

 

Wanner G.
idata
Community Manager
117 Views

Hello Mr.Cluwe,

 

 

Were you able to perform a clean install of the graphics driver?

 

 

We will be glad to assist you if you still need assistance.

 

 

Wanner G.
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