I have a Microsoft Surface Pro 4 connected to a docking station and running Intel Iris Graphics 540. I bought a new 32" Samsung monitor and cannot get the resolution beyond 1920 x 1080. The supported resolution is significantly higher than this.:
I have not had this problem with previous large monitors.
I have tried several troubleshooting steps:
- Installed the most recent driver.
- Connected the HDMI cable adapter to the port in the back of the docking station
- Connected display wirelessly
Also, when I connect the monitor to a Thinkpad, the resolutions available are significantly higher.
Thank you for posting on the Intel️® communities. We understand that you are having issues setting the native monitor resolution.
To have a better understanding of your issue, please provide me with the following:
- When did the issue start?
- Disconnect any video docking station and use a straight connection instead. Some 3rd party components may prevent or alter the capability of the Intel Graphics to read the display's Extended Display Identification Data (EDID) data.
- Have you tried using a different video cable or video output? Some cables might yield the worst data transfer capabilities and limit the display's capabilities.
- We also want to have more information about your system. Create the system reports using the following tools:
- Intel®️ System Support Utility (Intel®️ SSU)
- Download the Intel SSU
- Open the application and click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
- Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan: click on "Next"; then "Save."
- Intel® Graphics Command Center:
- Open the Intel Graphics Command Center
- Navigate to the Support tab
- Select System Diagnostic
- Click Generate Report
- Select Save and name the output file.
Intel Customer Support Technician
I hope you are doing fine.
I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.
Intel Customer Support Technician.