Serious HDR and Stutter Issues on Intel Arc B580

[KSC]

Hello,
I am writing to formally report serious issues with my Intel Arc B580.
Since purchasing the card at the end of November, I have experienced persistent problems that significantly affect usability.
System:
Ryzen 5 5600
16GB DDR4 3200MHz (Single Channel)
600W PSU
Resizable BAR enabled
Latest Intel driver installed
Latest Windows version installed
Clean driver installation performed
Located in Turkey
Issues:
HDR output is inaccurate and visually unpleasant compared to other GPUs on the same monitor.
Frame time instability occurs in both DX11 and DX12 games.
Average FPS numbers appear normal, but gameplay is not smooth.
Extended gameplay sessions can result in severe performance drops.
I have tested Nvidia and AMD GPUs on the same system and monitor, and these issues do not occur.
At this point, I am disappointed with the product and regret this purchase.

[HeroS_Intel]

Hi KSC,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus?
• When did the issue start? Was it after a specific driver update or game patch?
• Have you used Display Driver Uninstaller (DDU) to completely remove all residual drivers and installed a new one?
• Have you tried adjusting the graphics settings?
• Which specific games are you experiencing the frame time instability issues with? Please do note that we may only be able to support one game per thread, you may open a new thread if you need support for other games.
• What specific monitor model are you using?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[KSC]

Hello,
First of all, thank you for your response.
I am experiencing two major issues with my Intel Arc B580: broken HDR output and inconsistent frame times. I have tried the recommended settings suggested by ChatGPT for HDR, but it still does not improve.
The problem might seem like it is related to the monitor, but I have used the same monitor without any adjustments on Nvidia and AMD GPUs, and HDR works perfectly. It also works fine on PS5 and PS4, which indicates that the issue is with the graphics card itself.
Regarding frame time instability, it occurs in almost every game I have tested, so I cannot point to a single title. Initially, I thought this was a normal CPU bottleneck, but after testing on other systems with the same CPU, I noticed that although there is a CPU bottleneck there as well, the gameplay feels smooth and responsive. Therefore, this is not just a simple CPU bottleneck.
Thank you in advance for your assistance.

I have attached the Intel System Support Utility (SSU) report.

[HeroS_Intel]

Hi KSC,

Thank you for your prompt response, we will further investigation your concern based on this. For now, I would recommend updating to the latest BIOS version as it generally includes system optimizations and bug fixes that may clear up these conflicts. Feel free to contact them if you need assistance with this.

Please do let me know the results on this. If you have any other questions, please let us know. Thank you.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[KSC]

I have some updates regarding my Intel Arc B580 setup:
Normally, I use DisplayPort, but this time I tried HDMI, and HDR works correctly.
This seems to solve the HDR issue, but now my 180 Hz monitor can only reach 144 Hz over HDMI.
Also, the maximum color depth I can get is 8-bit (if I set 10-bit, the refresh rate drops to 75 Hz).
I am confident that the issue is not related to the DisplayPort cable, as I tested two different cables and got the same result.
It looks like I will have to use this setup going forward. Thanks.

[HeroS_Intel]

Hi KSC,

Thank you for the update on your Intel Arc B580 setup. I understand that switching to HDMI resolved the HDR issue, though with reduced refresh rate and color depth limitations. We will further investigate this, for now, are you satisfied with this performance? If so, may I proceed to close this case? Please feel free to reach out again if you have any other concerns in the future.

If you have any other questions, please let us know. Thank you.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[KSC]

Hello,
Thank you for the update.
Unfortunately I am not satisfied with this workaround. Using HDMI allows HDR to work, but I lose important features of my monitor such as 180 Hz refresh rate and 10-bit color depth. Because of this, HDMI is not a proper solution.
When using DisplayPort, HDR does not work correctly, which appears to be the main issue.
Therefore, the problem is still unresolved for me. I would appreciate it if the case could remain open and be investigated further.

[HeroS_Intel]

Hi KSC,

Thank you for your response, I understand that you don't think this is a proper solution as your concern on DisplayPort not functioning properly still persists. With this, I would request some time to further investigate this concern and explore your situation I also would like to request to provide your exact monitor model.

Thank you for your patience and cooperation throughout this process. If you have any other questions, please don't hesitate to reach out.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[HeroS_Intel]

Hi KSC,

Please let me know which specific issue you would like to focus on, as we can only provide support for one issue per thread. You can create a separate thread for the other issue so we can address it properly.

Additionally, I just wanted to confirm if upon installation to latest version, you performed DDU? As this was not yet confirmed.

If you want to proceed with the HDR issue, please provide a video demonstrating the HDR problem using both HDMI and DisplayPort connections. If you prefer to focus on game performance, please specify which game you're experiencing issues with, your current game settings, and provide CapFrameX data for analysis.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[HeroS_Intel]

Hi KSC,

I just wanted to follow up to see if you had a chance to review the information I posted. Your feedback at your earliest convenience would be greatly appreciated. Thank you.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[KSC]

Sorry for the late reply.

I would like to proceed with the HDR issue.

I was not able to capture clear images/videos of the problem, as the difference was not very noticeable in recordings.

I may have forgotten to mention an important detail: when using DisplayPort, the image appears blurry. This does not happen with HDMI. Text and icons become significantly blurry when using DisplayPort.

I have already tried a clean driver installation using DDU, but there was no change.

Additionally, I tested all output ports on the graphics card, and the issue persists on all of them.

Apologies again for the late response
Thanks

[HeroS_Intel]

Hi KSC,

Thank you for clarifying which to focus on and for providing the additional important detail about the DisplayPort blurriness problem. I understand that the image appears blurry when using DisplayPort (affecting text and icons significantly), while HDMI works fine, and that this issue persists across all output ports on your graphics card. No need to apologize for the late response. For now, please try installing the latest graphics driver and make sure to use DDU for a clean installation. Please let me know the results after the driver update while I further investigate this DisplayPort blurriness issue.

If you have any questions, please let us know. Thank you.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[KSC]

Hello,
I have performed a clean driver installation using DDU and installed the latest graphics driver, but there has been no change in the issue.
HDR is still not working correctly when using DisplayPort, and the image remains blurry. However, when switching to HDMI, HDR works properly and the image is clear.
Since the issue persists after a clean installation and only occurs with DisplayPort, this does not appear to be a driver-related problem.
Thanks.

[HeroS_Intel]

Hi KSC,

Thank you for providing the update on the recommended troubleshooting steps. I understand that despite following the recommendation, the issue has persisted. I need some time to further investigate this concern and explore additional solutions for your situation. However, again, if possible, we kindly request a video video demonstrating the HDR issue using HDMI and display port.

If you have any questions, please let us know. Thank you.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[Jobert_Intel]

Hi KSC,

I just wanted to follow up to see if you had a chance to review the information I posted. Your feedback at your earliest convenience would be greatly appreciated. Thank you. 

Best regards,

Jobert T.

Intel Customer Support Technician

[KSC]

Hello,
I tried to record a video showing the HDR issue using both DisplayPort and HDMI. However, the difference is not clearly visible on camera. The camera seems to automatically adjust brightness and HDR, so the problem that I see with my eyes is not captured properly.
In real usage, the image becomes noticeably blurry when using DisplayPort, especially text and icons on the desktop. This does not happen when using HDMI.
Please let me know if there is another way I can demonstrate the issue
Thanks.

[Jobert_Intel]

Hi KSC,

Thank you for the feedback. I will now further investigate this and will get back to you once a resolution is available.

Thank you for your patience and understanding.

Best regards,

Jobert T.

Intel Customer Support Technician

[Jobert_Intel]

Hi KSC,

Thank you for patiently waiting.

Are you reporting this HDR issue with a specific game title, or are you experiencing HDR problems on your desktop?

If the issue is with a specific game, please provide:

1. The exact game title and version
2. Step-by-step instructions on how to reproduce the HDR issue
3. What specific area or scene in the game shows the HDR problem (main menu, specific levels, cutscenes, etc.)
4. Your current in-game graphics settings, particularly any HDR or display-related options

This information will help us determine whether this is a game-specific compatibility issue or a broader system HDR configuration problem, allowing us to provide more targeted assistance.

Looking forward to your response so we can move forward with the appropriate troubleshooting steps.

If you have any questions, please let us know. Thank you.

Best regards,

Jobert T.

Intel Customer Support Technician

[KSC]

Hello,
The HDR issue is not limited to a specific game. It also appears on the desktop.
Additionally, when using DisplayPort, the image becomes blurry (texts and icons look noticeably blurred). This does not happen when using HDMI.
I have already tried using DDU and reinstalling the drivers, but the issue still persists.
Thank you.

[Jobert_Intel]

Hi KSC,

Thank you for sharing the information I requested. I will look into this further and will update you as soon as a solution is found. I appreciate your patience and understanding.

Best regards,

Jobert T.

Intel Customer Support Technician

[ArchieD_Intel]

Hi KSC,

I've sent an email to your active email address for the next step of the process.

Please check both your Inbox and Spam folder for my email, and once received, kindly acknowledge it.

Best regards,

Archie D.

Intel Customer Support Engineer