Shader model support reported incorrectly?

[RiediJohannes]

I am running on Intel graphics on the CPU Intel® Core™ Ultra 7 Prozessor 155U with the newest driver (Intel® Graphics Driver 32.0.101.6732).

The Intel Graphics Software tells me, my current graphics unit and driver support the shader model 6.7. (see attachment)

However, when I start any game that relies on the Unreal Engine 5, I get an error message reporting my machine does not include necessary features like DirectX 12 and shader model 6.6. (see attachment)

On further investigation, the dxcapsviewer (DirectX Capabilities Viewer utility) shows a shader model support of 6.5. (see attachment)

So clearly, something does not add up here. Is the supported shader model perhaps incorrectly reported by the graphics unit or driver? Or is there something else that is actually not supported by the intel integrated graphics?

[RobbieR_Intel]

Hello RiediJohannes,

Thank you for reaching out and for providing detailed information about the issue you're experiencing with your system. I understand that encountering discrepancies in shader model can be confusing, especially when trying to run games on Unreal Engine 5.

To assist you further, please answer the following questions and kindly provide the necessary details:

• Are you experiencing this shader model error with all games using Unreal Engine 5, or is it specific to certain titles?
• Did you make any recent changes or configuration on your system?
• What version of Windows are you currently running?
• Have you done any recent troubleshooting?
• Does the shader model error happen before or is this a new issue that just arose?

To assist us in analyzing the details of your system and addressing the issue effectively, we kindly ask you to generate a System Support Utility (SSU) report. This report will provide us with comprehensive information about your system's configuration, helping us identify any potential incompatibilities or issues.

To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RiediJohannes]

Hello Robbie,

thank you for your helpful response. I have created an SSU report as instructed and attached it to this message.

As for your questions:

• Are you experiencing this shader model error with all games using Unreal Engine 5, or is it specific to certain titles?
  Unfortunately, I only own one game using Unreal Engine 5: Jusant. I noticed the error specifically when trying to run Jusant (error message pops up on startup of the game). However, other sources suggest that the error message is a prompt generated by Unreal Engine 5 itself on startup (grain of salt here).
  
  
• What version of Windows are you currently running?
  Microsoft Windows 11 Pro, Build 10.0.26100
  
  
• Have you done any recent troubleshooting?
  Yes, I installed the new intel graphics driver 32.0.101.6732 (release: 04.01.2025) as a first troubleshooting measure (did not help).
  I also checked the DirectX version and shader model version as you can see from the images attached to my previous post, which led me to this confusing discrepancy in reported shader model versions.
  
  
• Did you make any recent changes or configuration on your system?
  Only the aforementioned graphics driver update after the error first arose.
  
  
• Does the shader model error happen before or is this a new issue that just arose?
  I have never experienced this issue before, however, it was my first time trying to run the game Jusant and, by extension, a game relying on Unreal Engine 5 on this machine.

Thank you for your help.

Kind regards,

Johannes

[RiediJohannes]

Dear Robbie,

thank you for your helping response. I have generated the requested SSU report and attached it to this message.

As for your questions:

• Are you experiencing this shader model error with all games using Unreal Engine 5, or is it specific to certain titles?
  Unfortunately, I don't own multiple games based on Unreal Engine 5 (to my knowledge), so I cannot give you a general answer. I experienced this problem specifically with the game Jusant when trying to start the game. However, other sources claim that the error message I attached to my initial post is created by Unreal Engine 5 itself on startup of the engine (grain of salt here).
• What version of Windows are you currently running?
  Windows 11 Pro, Build 10.0.26100
• Have you done any recent troubleshooting?
  As a first troubleshooting measure, I downloaded the most recent intel graphics driver for my integrated GPU. I am now running on driver 32.0.101.6734, which supports a shader model version of 6.7 according to the intel Graphics Software. However, the error when running the game Jusant still arises and the DirectX diagnosis program dxcapsviewer reports a shader model of 6.5 instead. This weird discrepancy made me post my findings in this forum.
• Did you make any recent changes or configuration on your system?
  Only the aforementioned graphics driver update.
• Did the shader model error happen before or is this a new issue that just arose?
  It was the first time I tried to run the game Jusant (and by extension, any game running on Unreal Engine 5) on this machine, so I do not know for how long this issue has been in place.

Kind regards,
Johannes

[RobbieR_Intel]

Hello RiediJohannes,

I wanted to check in and see if you had a chance to go through the questions I shared earlier. Whenever it’s convenient for you, just let me know; I'm happy to continue assisting you.

Best regards,

Robbie R.

Intel Customer Support Technician

[RiediJohannes]

Dear Robbie,

thank you for reaching out to me again.

Unfortunately, I have already tried three times to answer your message here in the forum, but all of my replies were automatically marked as spam and removed instantly.

Is that possibly due to the large .txt file I attached to the reply? It is the output of the SSU report program you requested.

Also, if there is a different way of contacting you, I would also be happy to use that one instead.

Kind regards,

Johannes

[RobbieR_Intel]

Hello RiediJohannes,

We may proceed to contact each other via Email if that is what you would prefer. Kindly advise if that is alright with you.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[RiediJohannes]

Hello Robbie,

Yes, continuing to communicate via email is perfectly fine with me.

Best regards,
RiediJohannes

[RobbieR_Intel]

Hello RiediJohannes,

Thank you for your response! As requested, we will continue via Email instead. Kindly check your inbox for my message.

Best Regards,

Robbie R.

Intel Customer Support Technician

[NormanS_Intel]

Hello RiediJohannes,

I wanted to let you know that we are actively investigating the shader issue you reported. We will provide an update in this thread as soon as it becomes available.

Best regards,

Norman S.

Intel Customer Support Engineer