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SketchUp 2017 won't work with the Graphics Card's OpenGL version

PFeli
Beginner
7,300 Views

Hi.

I recently updated my SketchUp program to the latest version (SketchUp 2017) and when I tried to run the program it gives me the following error:

- Your "Intel(R) HD Graphics" graphics card's OpenGL version is 2.1. SketchUp requires a graphics card that supports OpenGL 3.0 or better.

I have an old PC, but it is working fine until this issue started, now I can't use SketchUp. The following are my PC's specs, if additional information is needed let me know.

Manufacturer: Acer

Model: Aspire 5742Zwon't

Processor: Intel® Core™ i5 CPU M 480 @ 2.67GHz

RAM: 4.00 GB

System type: 64-bit

Operating System: Windows 10 Home

Graphics Adapter Type: Intel® HD Graphics

Intel® HD Graphics Driver Version: 8.15.10.2900

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idata
Employee
5,862 Views

Hi,

 

 

I understand you are currently running Windows® 10 and first generation processor with Intel® HD graphics.

 

This is happening because Windows® 10 is not fully compatible with your graphics controller.

 

The support for Windows® 10 begins with 3rd generation processor

 

http://www.intel.com/content/www/us/en/support/processors/000006105.html http://www.intel.com/content/www/us/en/support/processors/000006105.html

 

 

Below you will find the list of supported operating systems from your computer manufacturer

 

https://www.acer.com/ac/en/GB/content/support-product/3279?b=1 https://www.acer.com/ac/en/GB/content/support-product/3279?b=1

 

 

Allan.
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